David Q wrote:
No discourtesy intended Mark. I detected a hint of "if you don't like it - lump it!" implicit in your response - and that's probably fair; except that for a good while there, the templates were advertised as supporting K2. The game has moved on a bit now and K2 isn't the only show in town anymore but Rockettheme's long standing sub-par support for K2 meant that for those of us who like to use K2 on client projects- rocketheme template was literally "asking for trouble".
Anyway..ancient history now!
Not at all - I can only be honest and tell you how it is... the ticket is outstanding, yes it has been outstanding a long time, but I have no influence over when our developers will address it. I understand the frustration so the only thing I can advise you to do is to write directly to our support department using the "contact us" link.
What I will add is that I am seeing a number of members growing more frustrated with K2 (although I still see it as a great product), updates have not been as forthcoming as they used to be and the support doesn't seem to be what it used to be either. You will of course apprecaite that we are not the developers of K2 either and anytime we integrate with a third-party product it gives us an overhead for maintenance and updates that detract from our core business of providing great themes and the gantry framework.
So, there is no intention of "like it or lump it", I am just being honest about the situation and suggesting a way that might gain more traction that posting here in the forum.
The following users have thanked you: Todd Harrison