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Blank Admin Screen
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- clhobbs
- Sr. Rocketeer
- Posts: 101
- Thanks: 0
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Exported a database from a joomla 2.5 site using akeeba. On new 3.4.1 version of joomla imported the database. Initially the administrator worked fine, installed RT Anacron theme and made some updates to colors, etc. The site and menus all carried over and work here
75.103.81.204/
However, after logging out of administrator, when we log back in there's just a blank screen.
I've tried a few solutions I've found looking around, including trying to turn on error reporting so that I can generate the exact error, but even those have been unsuccessful. I also tried renaming the remember.php file to rememberBak.php as that seems to be a popular solution, but didn't work for me either.
I wonder if this has something to do with the rokgallery that came across in the database, but any help you can offer would be greatly appreciated!
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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That is not the way to upgrade a site.
If you want to upgrade from Joomla 2.5 to Joomla 3.x these are the steps to follow:
1. backup backup backup!
2. make sure that you meet the system requirements for J3.x (min php 5.3.10).
3. check that al RT products are on latest versions (gantry, rt extensions and template) update any that aren't and clear server cache and browser cache. Check that RT template you are using is compatible with Joomla 3.x http://www.rockettheme.com/joomla-templates-compatibility-matrix . You can check all current version numbers in extension manager > manage. Please note if you are using "mission control" admin template that you need to uninstall this by following these special instructions http://www.rockettheme.com/forum/missioncontrol-joomla-admin-template/235181-important-information-about-uninstalling-mission-control .
4. check all your third-party extensions are up to date and that they are compatible with J3.x
5. test test test! to make sure anything you updated does still work ok
6. backup backup backup!
7. disable "system - remember me" plugin in extension manager > plugins
8. update to J3.x and clear server and browser cache again.
9. test test test!
10. backup backup backup!
11. re-enable "system - remember me" plugin.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- clhobbs
- Sr. Rocketeer
- Posts: 101
- Thanks: 0
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Well we weren't exactly trying to upgrade the site as is, as much as move the content and menus all over to a new host that os in 3.4.1. It actually worked great on another site where we followed the same process.
Plus, the administrator worked fine the first time logging in.
So, now that we're here - do you have any insight on blank admin screen and if there's a way to get it solved from this stage?
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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Ok on frontend you are getting loads of 404's (just making you aware).
On the backend I can get you admin login screen ok? can you provide login details so I can check.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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You did export/import more than just the database didn't you? Rokgallery does not store the images in the database. it stores them elsewhere (ie. where you are getting 404s) - you need to migrate the rokgallery storage folders too. This article will help you
http://www.rockettheme.com/forum/joomla-extension-rokgallery/198829-surviving-a-rokgallery-re-install
Ok for the white page that is almost certainly a server 500 error - so check the apache error log for a more details message.
You could also edit your configuration.php file in your joomla root too to change the error level to "maximum" this may also yeild more error messages. Be very careful changing configuration.php.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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