SOLVED Is RocketTheme blocking my IP?
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- quantumottle
- Sr. Rocketeer
- Posts: 236
- Thanks: 2
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I have used the contact form and also e-mailed This email address is being protected from spambots. You need JavaScript enabled to view it. three times now, requesting that I be permitted to view the RocketTheme site. As of 9 days ago, I can no longer access the site from my home IP address.
I'm at work right now, so this IP may be banned as well very soon, but I thought I'd try here on the forums, one last time, to ask why I am being blocked and what can I do to remove the block?
Admittedly, I have had differences with a mod, but I have not been dishonest or disrespectful in any manner. I'm able to access the site on my laptop from anywhere else, just not from my home. Please allow me to view the site, or at least let me know why I am being blocked.
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- Joe Halleck
- Preeminent Rocketeer
- Posts: 5481
- Thanks: 68
- Never give up!
- Did you have trouble with a password or try to look at a demo that asked for a password?
- Magento - phpBB3 - Kunena - RokBridge Specialist
No Secure Tab posts unless requested.
Use the Thank You and Life Preserver Buttons!
Your signature is also great place for setup details...help us help you!
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- quantumottle
- Sr. Rocketeer
- Posts: 236
- Thanks: 2
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Joe Halleck wrote:
Did you have trouble with a password or try to look at a demo that asked for a password?Thanks for the reply Joe. I don't recall having viewed anything that required a password. Other than the rockettheme.com site itself. My RT password is saved in my browser, and it works from anywhere I have tried except from my home. That is why I assume it's the IP that's causing the trouble. When trying to access the site from home it always times out - as of last week.
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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Let support know one more time so they can check it out:
www.rockettheme.com/contact-us
If I catch a team member on line later I'll direct them to this post. - Thanks,
jim
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- Empowermom
- Hero Rocketeer
- Posts: 476
- Thanks: 32
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Once in a while, I have to reset a security setting after an upgrade. Sounds like that "might" be what is happening to you since you can get here from other computers. Something within the internet (network) settings at home is causing you to bomb out.
Betcha' dollars to donuts it's a security setting within a firewall or browser . They are all updating fast and furiously lately. On occasion, settings are changed during an update. In addition, other unrelated software program updates will aribitrarily "decide" a setting for you when you had a custom setting you liked better.
I will assume you have already run a virus check on the problem computer. If not, stop here and do that now. THEN...
Check the following as I'm betting this has nothing to do with RT:
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1) Check your modem's firewall. Have you changed settings or rebooted lately? Is the firewall blocking RT? Check your logs usually located under "Status"
2) Check your router's firewall. Have you changed settings or rebooted lately? Is the firewall blocking RT? Check your logs. Same as above.
3) Check computer's firewall (this includes other firewalls, anti-virus, anti-spam, or "anti" anything else you have running at present). Has any of this software been upgraded recently? Is RT on your trusted list? Are there any conflicts?
4) If you have more than one browser, and one is improperly configured, it can throw them all out. Check all your browsers. Is RT listed as a trusted site? Has the browser software been upgraded recently?
5) It's a long shot, but you can check your browser's Content settings to insure RT is on the exceptions list for pop-ups, java, script, changing windows, layouts, fonts, etc. (See exceptions on Content/Privacy/Security settings for each browser. They are too many to list here.)
Carol
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- quantumottle
- Sr. Rocketeer
- Posts: 236
- Thanks: 2
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Yes, when I got home last night I was able to access the RocketTheme site again after more than a week. I made no changes to anything at home, but it is working again so it's all good.
Thanks to everyone who responded for all their help.
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