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Wrong Club - Billing Department or Admin Please Help

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  • Wrong Club - Billing Department or Admin Please Help

    Posted 12 years 11 months ago
    • Hello,

      I just joined last week. I purchased a Joomla subscription by mistake. I wanted WordPress all along. I have contacted customer service via the "contact us" page but I haven't received any message regarding this. I PMed and Mod. And nothing. How long does it take for someone to respond to this dilemma? I need someone to contact me as soon as possible.
    #824747

  • Re: Wrong Club - Billing Department or Admin Please Help

    Posted 12 years 11 months ago
    • By the way I contacted the customer service department twice + the PM to a MOD = 3 Times already.
    #824748

  • Re: Wrong Club - Billing Department or Admin Please Help

    Posted 12 years 11 months ago
    • No answer yet?
    #824954

  • Re: Wrong Club - Billing Department or Admin Please Help

    Posted 12 years 11 months ago
    • I still have not received an answer. What is up with administration here?
    #825610
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
    • Posts: 25898
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    Re: Wrong Club - Billing Department or Admin Please Help

    Posted 12 years 11 months ago
    • hi there,

      apologies for the late reply. did you send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.?

      kat :)
    • Kat05 / QA Lead & Support / Germany
    #825827

  • Re: Wrong Club - Billing Department or Admin Please Help

    Posted 12 years 11 months ago
    • I did after reading through. I got the following response:

      Hello,

      Due to the Refund Policy at our Terms of Services, since RocketTheme is offering non-tangible goods we do not issue refunds after the membership is made, which you are responsible for understanding upon registering at our site.

      If you have any issue with the templates, you may post this type of question/query in the forum.

      www.rockettheme.com/forum/

      You will most likely find the answer to your template question on the forum and if not, post in the relevant section for the forum moderators to review and reply to your thread.

      Thanks for your understanding.

      Cheers,

      RocketTheme Support
      RocketTheme, LLC
      www.rockettheme.com
      This email address is being protected from spambots. You need JavaScript enabled to view it.


      Please answer me this: How is it that the following people had the same issue and got their problem resolved?

      See the links:

      www.rockettheme.com/forum/index.php?f=15..._v=viewtopic#p754443

      www.rockettheme.com/forum/index.php?f=15..._v=viewtopic#p774052

      And I don't? What is the difference? I don't even use or have Joomla!

      I am so upset about this. I even purchase, with good faith, WordPress, thinking that someone would understand that it was a simple mistake that apparently other people have done in the past.
    #825912

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