SOLVED Website Goes To Blank White Screen - RokGallery?!
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I have to swallow my pride a bit about posting in here again. I have encountered an issue that is stumping me.
My website www.bajafishhunter.com has been coming up fine since Feb. All of the sudden last week I got a message that the website was "broken." I was on my iphone at the time and I went to the website to take a look and the site came up. I replied to the person and told them it was fine.
The next day, I was on my computer and went to my site and all I got was a blank white page. Seemed strange. Being on GoDaddy, I called and asked what was going on. I have the 4GH plan and I checked my other sites all under the same account. My main site www.destinationself.com was working fine so things didn't make sense. They confirmed that everything looked fine on their end but they too would get the white screen when going to bajafishhunter.com. Also a PHPBB site (ventanalife.com) also goes white.
On bajafishhunter.com the backend is accessible when the home page is blank.
GoDaddy recommended doing a restore. I did the restore on ventanalife.com (which uses Rockettheme Template) first and it came back. Then I did the restore on bajafishhunter.com and it too came back.
I wasn't convinced that the problem was solved as it seems odd that all of the sudden the sites would go blank. I kept checking and a couple of days later bajafishhunter.com went blank again. Being able to get into the back end I checked for updates. I noticed that my template was out of date so I updated that. Didn't solve anything. Then I read something that an extension could be causing it. So I disabled ROKGALLERY and the home page came back. I noticed that the ROKGALLERY extension was out of date as well (I WISH THESE WOULD COME UP IN THE EXTENSION UPDATE FEATURE OF JOOMLA). I updated ROKGALLERY and turned it back on. The website worked.
This morning I go to check my sites and both bajafishhunter.com and ventanalife.com are blank white pages again. I can't get into (or don't know how /adm) the back end of PHPBB but for bajafishhunter.com I was able to go in and once again I turned off ROKGALLERY and the page comes back up fine.
Any ideas of what is going on? This is crazy!
I am not opposed to believing something could be up with GoDaddy, but it seems odd to believe its just them as when I disable ROKGALLERY the site works.
Thanks,
Billy - Last Edit: 12 years 7 months ago by .
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- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
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You should turn on the error reporting in Joomla.
I think you might be running out of available memory. - Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it
- DanG
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- Debug system?
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- MrT
- Preeminent Rocketeer
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- Web Designer/Developer
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Sounds like server 500 error to me. check php.ini memory_limit is at least 128M especially if you have big images in your rokgallery. Also, check your permissions and ownership on files. Finally its worth checking max_execution time (default is 30 but 60 secs is better). Apache error log will give you more clues though!
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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Whenever I try to turn on the debug system the backend goes blank. Even if I click save and close. When I go back to /administrator/index.php (only way to get back in) the debug is set to no.
memory_limit 256M
max_execution_time 60
Which permissions to check? Each file and folder has its own permissions.
This is just the Joomla site, I have the PHPBB site that does this as well. I have a Rockettheme template installed. For the PHPBB site I had to restore files to get the site to come back up. I was trying to restore files individually, but after about 10 min of one by one I gave up and restored the entire directory.
I did send GODADDY an email asking if something has changed. This only started happening last week and going into that point I hadn't done anything to the sites. Actually, I don't think I did anything to bajafishhunter.com, and the week or so before I did an update on the PHPBB and brought the system up to current.
Last thing I can think of that I did on bajafishhunter.com is update gantry.
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- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
- Can you pM me the Joomla and FTP logins so that i can take a look?
- Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it - DanG
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- DanG
- Preeminent Rocketeer
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- Custom work done
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Somehow a J1.7 Gantry 3.x was in the extension manager along with Gantry 4.0.5.
So I uninstalled Gantry 3.x and re-installed Gantry 4.0.5 and it seems to be working fine now.
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- prim
- Preeminent Rocketeer
- Posts: 17290
- Thanks: 217
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Thanks Dan
- Please reply with a direct link to the issue & create a new thread for each new issue.
A template is only as good as the content that goes into it - DanG
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Thanks. I appreciate it... I thought you said something about GoDaddy and RokGallery not liking each other. Is that the case as well?
Also, I notice that your install of RokGallery also shits to the right a bit. Any idea why this happens? I am going to leave it off center for a bit so you can see if. I will fix it later. I know that I just need to add a margin-left comment in the slideshow.css of the RokGallery module.
I really do appreciate this! Thank you guys!
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