For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
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For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
Posted 17 years 2 months ago-
*edit*
Rocket Theme members, please copy and paste this code to your new support thread and fill in the details:Your cooperation will enable us to help you faster, thank you![b]Website Address : [/b]Link to your website (with http:// and/or www. prefix) here... [b]Joomla Version : [/b]1.0.14, 1.5 what ever version [b]What browsers have you tried : [/b]Firefox, IE, Opera, Safari... [b]Issue : [/b]The issue you are having... [b]Screen shot : [/b]Providing a screen shot with drawen circles around the problem helps a lot...
Hi to all...i was thinking in something that can help to the people to bring support and give the correct advice and of this way do more faster and objetive with all thats requirements that make the RT Members.
Since now when someone need any kind of help, need solved an issue or need information about any RT extension, please specify at the end of each post what Joomla Version are using, for example:
My Rokzoom is not working and i dont know why?
My current RT Template is Hivemind and is based on Joomla 1.5x
Now im publish it at General Discussion, maybe at the future thats post can be moved to other place.
Regards
Mariela - Last Edit: 17 years 2 months ago by Bob Ateah.
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- Jessica Kennedy
- Elite Rocketeer
- Posts: 697
- Thanks: 1
- The agent of change
Re: For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
Posted 17 years 2 months ago-
Mariela, that is a great idea, maybe a cool little form people can cut and paste into their messages
1. Web Site Name: JBrown's Place
2. Joomla Version: 1.5.1
3. Website Address: www.jbrowns.com
4. Problem URL: www.jbrowns.com/index.php?option=com_jobline&Itemid=49
5. Issue: Page not displaying properly
6. How to cause the issue: Clicking on the link from the top menu
7. Modules installed: Job Poster, rokbridge, phpbb
8. Modified files: index.php, template.css, light.css
9. Any other information:
This is actually working just fine, thought I would give a demo of a good form to should what would help us a lot in duplicating your problem and trying to resolve it. Anyways just a thought - Jessica Kennedy
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- Bob Ateah
- Elite Rocketeer
- Posts: 4521
- Thanks: 0
Re: For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
Posted 17 years 2 months ago-
Excellent ideas Mariela and Jeff! Thumbs up!
The more info folks can provide in their posts, the easier (and quicker) it generally is to help them.
- The member formerly known as Roland Deschain
After your question is solved, please Edit your original post and choose the Solved message icon, thank you!
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Re: For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
Posted 17 years 2 months ago-
IM Glad that my idea made eco in more people over here....
I add to these points the next:
10.- Add a Screenshoot
11.- Say what Browser are using, or in wich one are seeing that issue.
Regards
Mariela
Jeff Brown wrote:Mariela, that is a great idea, maybe a cool little form people can cut and paste into their messages
1. Web Site Name: JBrown's Place
2. Joomla Version: 1.5.1
3. Website Address: www.jbrowns.com
4. Problem URL: www.jbrowns.com/index.php?option=com_jobline&Itemid=49
5. Issue: Page not displaying properly
6. How to cause the issue: Clicking on the link from the top menu
7. Modules installed: Job Poster, rokbridge, phpbb
8. Modified files: index.php, template.css, light.css
9. Any other information:
This is actually working just fine, thought I would give a demo of a good form to should what would help us a lot in duplicating your problem and trying to resolve it. Anyways just a thought
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- Jessica Kennedy
- Elite Rocketeer
- Posts: 697
- Thanks: 1
- The agent of change
Re: For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
Posted 17 years 2 months ago-
Adding Web Solutions two excellent suggestions, I have made a code up to help with the submission for support. Please copy the code below and paste it into the topic. Modify the answers to fit your needs.
When you submit a new problem it will look like this:
Website Address : Link to your website (with http:// and/or www. prefix) here...
Joomla Version : 1.0.14, 1.5 what ever version
What browsers have you tried : Firefox, IE, Opera, Safari...
Issue : The issue you are having...
Screen shot : Providing a screen shot with drawen circles around the problem helps a lot...
Now here is the code:[b]Website Address : [/b]Link to your website (with http:// and/or www. prefix) here... [b]Joomla Version : [/b]1.0.14, 1.5 what ever version [b]What browsers have you tried : [/b]Firefox, IE, Opera, Safari... [b]Issue : [/b]The issue you are having... [b]Screen shot : [/b]Providing a screen shot with drawen circles around the problem helps a lot...
- Last Edit: 17 years 2 months ago by Jessica Kennedy.
- Jessica Kennedy
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- Bob Ateah
- Elite Rocketeer
- Posts: 4521
- Thanks: 0
Re: For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
Posted 17 years 2 months ago-
Jeff you are 'Da Man! [cue:applause!]
Methinks that this ought to be a sticky. - The member formerly known as Roland Deschain
After your question is solved, please Edit your original post and choose the Solved message icon, thank you!
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-
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- Jessica Kennedy
- Elite Rocketeer
- Posts: 697
- Thanks: 1
- The agent of change
-
-
-
- Bob Ateah
- Elite Rocketeer
- Posts: 4521
- Thanks: 0
Re: For Better Support Please Specify if Yours Use Joomla 1.0x or Joomla 1.5x
Posted 17 years 2 months ago-
Webs Solutions wrote:
What about me....i will get jealous...lol..
You are 'Da Gal! This is a very useful and good idea Mariela!
Cheers! - The member formerly known as Roland Deschain
After your question is solved, please Edit your original post and choose the Solved message icon, thank you!
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