Trent Harrison wrote:
Thanks Jamesso.
I consider anything longer than 24 hours untimely. I rarely get an answer here on these forums within 24 hours without bumping a topic repeatedly and/or PMing one of the mods about it. A lot of people claim they get great response here. There was a time when I did but that hasn't been the case for the past six months or so. So to rephrase my question, do the same people moderate the phpbb3 forums that moderate this one, or are there RT moderators dedicated solely to the phpbb3 forum?
Reference your "not at this time" answer on #1; Does that infer a single template purchase option is planned for the future?
Trent,
There are a few reasons why support might seem slow.
1) Sometimes our schedules can prevent us from being active for a few days so there will be less support staff to answer questions at that time.
2) There are a lot of questions coming in everyday and we may not get to all of them.
3) We don't always know the answer to some of the tough questions so we will either forward it on or if nobody is available we will research the answer which can take awhile.
Add any one of these into the mix and a response can take longer than 24 hours. I recommend that you refrain from bumping your topics too. We tend to navigate towards topics with 0 replies.
Regards,
Jim