RocketTheme - TOPIC: Cannot download templates (CLOSED) (1/2)

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ROCKETTHEME IS CLOSING ON JUNE 30, 2025. As a thank-you to our community, enjoy 50% off all themes with the promo code THANKYOU before we shut down. Read our Farewell Blog Post for more details.

- DirtySnipe
- Hero Rocketeer
- Posts: 424
- Thanks: 0
- ICT Manager
Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- My subscription is still active to joomla templates but it wont allow me to download any templates???
- Last Edit: 15 years 2 months ago by DirtySnipe.
#468430
- DirtySnipe
- Hero Rocketeer
- Posts: 424
- Thanks: 0
- ICT Manager
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- I keep getting the following error:-
  
  You didn't have the correct subscription to view that page. Please join or renew your membership in the one of the following clubs: Joomla Template Club, Developer Joomla Template Club
#468435
- Amandeep Singh
- Preeminent Rocketeer
- Posts: 17652
- Thanks: 2
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- Please send in your question here:
  
  www.rockettheme.com/contact-us
- Quick tips::
  1) Clear your browser cache if changes dont reflect
  2) Provide link to your site to help us help you better
  3) Use in firebug
  Tutorial-- http://www.rockettheme.com/blog/team/255-tools-firebug
  
  softlogique.com
#468438
- DirtySnipe
- Hero Rocketeer
- Posts: 424
- Thanks: 0
- ICT Manager
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- Sent.
  
  Any idea on how long it will take to sort out?
#468441
- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- No, but in the mean time you can try logging out and logging in again to see if if fixes the problem.
  
  Be sure to clear your cookies and cache.
- Thanks,
  jim
#468445
- DirtySnipe
- Hero Rocketeer
- Posts: 424
- Thanks: 0
- ICT Manager
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- Will give it a go and let you know.
  
  Thanks
#468450
- DirtySnipe
- Hero Rocketeer
- Posts: 424
- Thanks: 0
- ICT Manager
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- Nope still don't work.
#468451
- DirtySnipe
- Hero Rocketeer
- Posts: 424
- Thanks: 0
- ICT Manager
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- Very odd will allow me to go into dominion download but not the new one..
#468456
- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- You'll have to wait for a response from support (the team), the moderators have not control over account access.
- Thanks,
  jim
#468457
- DirtySnipe
- Hero Rocketeer
- Posts: 424
- Thanks: 0
- ICT Manager
Re: Cannot download templates (CLOSED)

Posted 15 years 3 months ago
- They been sending me emails saying there is nothing wrong with my account but there is clearly something wrong as i have tried two browsers and it still wont allow me to download.
#468466