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two sites not working anymore

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  • two sites not working anymore

    Posted 13 years 10 months ago
    • Hi, I am not sure where this post should go.

      I have 2 sites that are suddenly not working. I am relatively new to joomla so this is very stressful - I don't know where to start.

      Could somebody please advise:

      www.wildwebafrica.com
      (the home page article (readmore link) should click to the blog page. Images are no longer popping up)

      www.jakeproductions.com
      (the right column showreels no longer rotate and the video does not pop up but links directly to you tube.)

      Q. When updating the joomla system.. do I need to update all components, extentions, etc?

      Thanks for your help.

      M
    • Michelle
      http://www.artifectcreative.co
    #610799
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    Re: two sites not working anymore

    Posted 13 years 10 months ago
    • Always consider to have latest stable releases of everything.
    #610819

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    • Hi,

      I've looked at your sites. Are you still having trouble? I noticed the wildwebafrica.com readmore link doesn't go to the blog???

      Regarding the images, it's worth taking a closer look at what you're using to have the popup work. Rokbox is a great first choice ( www.rockettheme.com/extensions-joomla/rokbox )

      Regarding Joomla, any upgrade process should be along the lines of:

      1. Backup, Backup & Backup before you do anything. Best method is to use Akebba Backup
      extensions.joomla.org/extensions/access-...security/backup/1606
      2. Restore the Backup to a test URL (it's easy and takes a few minutes once the backup is uploaded to the test URL.
      3. If you have Google Analytics or any other tool like that, disable it on the test installation.
      4. Destroy the test instance of Joomla with your upgrades and check the site works afterwards
      5. Document any fixes you had to do
      6. Proceed to upgrade the Production Website applying the fixes you found and resolved.

      I recommend having a test instance ready to role (test.yourdomain.com) with a database in place for all websites you're looking after

      Hope that helps and if you need asistance, PM me a super admin and any details you have and I can take a quick look at the issues.
    • www.jointplan.co.uk - Small Business Website Design
    #616823

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    • Hi Jason,

      Thanks for the response. I don't host this site myself and for some reason cant get K2 to update. It says that the folder cant be written to. The hosting company is looking into it.

      I am presuming that K2 is causing the issues. As you noticed, rokbox isn't working.. but should be.

      I am not all that technical so I will pm you. Your input will be GREATLY appreciated.

      M
    • Michelle
      http://www.artifectcreative.co
    #616827

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    • I now have your images with Rokbox popping up.
      1. I've taken the K2 content and put it into a temp article and assigned it to a menu to eliminate K2 from the equation.
      2. Checked the two Rokbox plugins.
      a) Content - RokBox (enabled)
      b) System - RokBox (it was disabled)
      I enabled System - RokBox and your images started to pop out of the screen like crazy.

      Please check the Web Site to make sure this has not caused any issues elsewhere. Just browse the pages and click on things to make sure they function okay.

      Working on the blog link issue now.
    • www.jointplan.co.uk - Small Business Website Design
    #616858

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    • Hi Jason..

      The blog was all that used K2 by the way.. I used this for the left side column and to easily use the latest blog on the home page.

      I will take a peek.

      M
    • Michelle
      http://www.artifectcreative.co
    #616864

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    • Would you mind looking at the gallery.. select a slide show.

      These images used to pop up as well.

      My client is updating his own site so I do sometimes wonder how the errors creep in. He swears blind he does not touch the settings.

      Otherwise the site is looking as expected. The blog is still in place.
    • Michelle
      http://www.artifectcreative.co
    #616866

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    • Hi There,

      The gallery side is setup as a slideshow using menu options to show specific joomgallery categories. Since this approach has been taken, the slideshow plugin shows it, not Rokbox. If you go into JoomGallery under the components menu, there are loads of settings in there that may sort it out. At the moment, it's a slideshow and there may be a switch to enable the popup

      Regarding the updates, someone had to of disabled the plugin (System - RokBox) and generally my experience is that the client is slow close to it and wanting something to work that an update will be done but not remembered or realised post the event.

      It keeps us on our toes :)
    • www.jointplan.co.uk - Small Business Website Design
    #616890

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    #616903

  • Re: two sites not working anymore

    Posted 13 years 9 months ago
    • Michelle Diamond wrote:
      Hi, I am not sure where this post should go.

      www.wildwebafrica.com
      (the home page article (readmore link) should click to the blog page. Images are no longer popping up)

      Cracked it... There is a K2 Content Module called "Featured Article" that displays the latest K2 content item.

      The "Featured Article" module has a setting to customise the Read More link.

      So, I've added the current URL of the Webloig based on the current settings of the Website ( www.wildwebafrica.com/index.php?option=c...item&id=13&Itemid=37 )

      This image is hidden for guests.
      Please log in or register to see it.


      I think what has happened is the SEF URLs were turned on as some point because the URL that was being used resembles the Joomla URL construction... www.wildwebafrica.com/index.php/weblog.html

      Now looking deeper to the ARTIO JoomSEF Component, the first thing that shows up is a warning that "NOTE: SEF support in Joomla is currently disabled. To use SEF, please enable it from the Global Configuration page."

      You can bet your bottom Dollar, Pound or any other currency that the original Link of " www.wildwebafrica.com/index.php/weblog.html " was correct at the time but since the SEF has been disabled in Joomla, it stopped the link from working.

      If it was enabled, it would now have to be www.wildwebafrica.com/index.phpweblog/bl...y-as-a-research-tool as it looks like the original Web Site has changed significantly.

      Suggest the next steps are...
      1. Understand what the client wants from the Website.
      Not just about being an attractive Website to provide up to date information but more about marketing and how that relates to the long term objectives.
      2. This will link into an SEO strategy to promote the Website but also provide an insight on just what else should be done with the site On Page and Off Page.
      3. That will all go towards acheiving their goals of (and in their words) "... to be a leader and authority on African wildlife and ecology, furthering wildlife education, supporting wildlife research and conservation efforts as well as helping people around the world experience Africa’s natural heritage to the full, be it in digital format or via real-life experiences."

      Take care and hope the above helps.
    • www.jointplan.co.uk - Small Business Website Design
    #616910

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