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RokNavMenu does not work

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  • RokNavMenu does not work

    Posted 11 years 2 months ago
    • Hello people
      The RokNavMenu module has stopped working. The page I get when I try to edit an existing menu or to add anew one is blank. I am not really sure WHEN this strarted, as I hadn't used the module for quite a long time. ANy help would be greatly appreciated.
      Thank you
      Vassilis
    #1065826
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    Re: RokNavMenu does not work

    Posted 11 years 2 months ago
    • If this is a site that is online could you please supply a link so we can better diagnose the issue?
      It makes our suggestions more accurate if we see the actual coding of your site.
    #1065834

  • Re: RokNavMenu does not work

    Posted 11 years 2 months ago
    #1065848
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    • DanG
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    Re: RokNavMenu does not work

    Posted 11 years 2 months ago
    • Hmm.. the menu seems to work for me. It opens different PDF files. I'm on Chrome, what browser are you using?
      I would also suggest updating to Gantry 4.1.20
    #1066143

  • Re: RokNavMenu does not work

    Posted 11 years 2 months ago
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    #1066382
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    Re: RokNavMenu does not work

    Posted 11 years 2 months ago
    • Sorry, I see the issue now, This is the error message that appears in my Chrome Developer Tools:

      Request URL:http://gym-rafin.att.sch.gr/portal/administrator/index.php?option=com_modules&view=module&layout=edit&id=238
      Request Method:GET
      Status Code:500 Internal Server Error
      Request Headersview source

      A "500 internal server error" is a very generic error that means a URL you've requested couldn't be accessed. The error is actually on the server side and NOT in the Joomla/Theme code. One of the more common occurences that can raise this error are if you've updated your Joomla/Theme installation and are using a newer PHP version but some code references an older version of PHP. Also installing a new plugin, if not well written, could corrupt the .htaccess file. And there are MANY more than can cause this error.

      The best way to get a handle is too work with your hosting provider. Start by reviewing your Apache error logs. You could also do some basic debugging by backing up your current .htaccess file to your HDD. Then on the server copy delete all the code and save. See if this resolves the issue. If so then it's one of the lines of .htaccess code that is causing the issue.
    #1066590

  • Re: RokNavMenu does not work

    Posted 11 years 2 months ago
    • I'm afraid it's not that....
      This message appears quite frequently for all school websites hosted in the ministry's server. Most probably you stumbled upon one such instance. From time to time they upgrade or change things, or it's just plain mishap. Anyways, it's not the server. If you care to take another look you will see the site is up and the problem still there. The backend pages for the roknavmenu module are blank....
    #1066606

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