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SOLVED Gantry v4.1.20 Google fonts not loading...

    • Novagiant's Avatar
    • Novagiant
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    SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 10 months ago
    • I am using Gantry v4.1.20 just installed, when I go to style and select fonts the Google fonts just displays loading... I have seen posts about this issue that was fixed for some users in gantry 4.1.2.

      Not sure what is going on :cry:
    • MrT's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 10 months ago
    • Check your browser console for error messages - looks like you might have some security product stopping the lookup (e.g. akeeba admin tools, or an apache security module?).

      Also check apache error log for messages.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • FH45's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • Hello Mark and Novagiant,

      I do hope it is OK that I jump in on this post as I have the same problem.

      We are using the Chapelco template and it is updated to the latest version and our Gantry is also running at the latest version.

      We have Akeeba Admin Tools installed and I have been reading about this issue at the Akeeba Support and followed the way of testing if it is the .htaccess file of Admin Tools which cause the problems and found that it is not Admin Tools which is our problem. https://www.akeebabackup.com/support/admin-tools/15938-admin-tools-blocking-workforce-images.html

      I have done several things to try to track this Google Font error down but not been successful.

      I have gone through all our plugins and shot them down one by one. I have inspected both the front end and back end with Firebug. I have been reading this post http://www.rockettheme.com/forum/index.php?f=485&t=175634&rb_v=viewtopic
      @ GeeksOnTheBeach Had the same problem issue with Google fonts not loading in the Gantry template admin panel.

      The issue turned out to be an htaccess rule that disallowed access to the directory where the .json file is kept.

      I was getting a 403/forbidden error when trying to access the file located at www.example.com/libraries/gantry ... fonts.json

      My .htaccess file was protecting that folder.

      I used AdminTools (great firewall/security app for Joomla btw) htacess maker for enhanced security. If your htaccess file was created by hand or with different sofeware, the fix will differ slightly.

      In my case, I was to use AdminTools to add an exception by adding "libraries/gantry/admin/widgets/fonts/js/google-fonts.json" to the exceptions list in the section titled: Allow direct access, except .php files, to these directories.

      The resulting .htacess security exception rule looks like so:

      RewriteRule ^libraries\/gantry\/admin\/widgets\/fonts\/js/ - [L]

      Hope this helps someone.

      On one of our test sites which have the same Google Font error I added the above exemption to the .htaccess manager in Admin Tools but it did not solve the problem. After I had added the exemption I tried to call up the [url][/url] but I still are Forbidden
      You don't have permission to access /libraries/gantry ... fonts.json on this server.
      Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

      Also I have been looking into our servers error log and found here the below font and Gantry related errors;

      [Wed Feb 05 20:18:54 2014] [error] [client 171.101.237.108] File does not exist: /home/gogreen/public_html/develop3/403.shtml, referer: www.develop3.gogreen-portal.com/administ...ate&layout=edit&id=7

      [Wed Feb 05 15:49:28 2014] [error] [client 207.148.178.42] File does not exist: /home/gogreen/public_html/develop3/templates/rt_chapelco/fonts/exo-DemiBold-webfont.svg, referer: www.develop3.gogreen-portal.com/

      [Wed Feb 05 15:49:26 2014] [error] [client 207.148.178.42] File does not exist: /home/gogreen/public_html/develop3/templates/rt_chapelco/fonts/exo-DemiBold-webfont.woff, referer: www.develop3.gogreen-portal.com/

      [Wed Feb 05 15:49:27 2014] [error] [client 207.148.178.42] File does not exist: /home/gogreen/public_html/develop3/templates/rt_chapelco/fonts/exo-DemiBold-webfont.ttf, referer: www.develop3.gogreen-portal.com/

      I do hope that you will be able to help me out.

      Thanks...
    • MrT's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • Well, that's very encouraging that you have done some good diagnosis at trying to resolve the problem for yourself... Please would you PM URL, superuser id and pswd and i'll have a look for you.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • FH45's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • HI Mark,

      Thanks for your reply.

      I have PM you the access details.
    • MrT's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • I need the password for your akeeba admin tools too please - please PM.

      btw you are getting a JS error on every page in backend:
      TypeError: $(...).addEvent is not a function


      ...$('socialConnectCountersLoggedInUsersButton').addEvent('click', function(event)

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • FH45's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • Hi Mark,

      Thank you for taking a look at our site and your reply.

      I have tried to find the PM to be able to give you the password for Admin Tools but it seems to that it is not ready yet on this new RocketTheme web site.

      Regarding the JS error I contacted JoomlaWorks 18 Dec-13 please see the belo copy of my post;

      Just before our next deployment to our production server we are trying to be on top of errors and we have found another SocialConnect error in our back-end. It mention that a plugin and I have checked our plugins but can not see that any of them should create this problem.Please see below;

      TypeError: $(...).addEvent is not a function


      ...$('socialConnectCountersLoggedInUsersButton').addEvent('click', function(event)


      window.addEvent('domready', function() {
      $('socialConnectCountersLoggedInUsersButton').addEvent('click', function(event) {
      event.preventDefault();
      $('socialConnectCounters').toggleClass('socialConnectModal');
      });
      });
      var cachecleaner_base = '/administrator';
      var cachecleaner_root = ' www.develop3.gogreen-portal.com/ ';
      var cachecleaner_msg_clean = 'Cleaning cache';
      var cachecleaner_msg_purge = 'Purging expired cache';
      var cachecleaner_msg_inactive = 'The Cache Cleaner system plugin is not enabled! Enable?';
      var cachecleaner_msg_success = 'Cache cleaned';
      var cachecleaner_msg_failure = 'Cache could not be cleaned';

      Here is the reply:
      Hello Finn,
      Your backend is loading two versions of jQuery 1.9.0 and 1.7.2.
      This is causing the issue. You can use an extension like jQuery Easy if you cannot find which extension is loading the 1.9 version.
      This way only one version will be loaded.

      We are allready using JQuery Easy and it was today updated to a version 1.5.5.

      Please lt me know when it is posible to PM you than I will PM the Admin Tools password.

      Regards,
      Finn
    • Matias Griese's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • There is no PMs in the new forum as we replaced the feature with secure area within the post itself. When you reply to the topic, look the tabs above the editor area. The second tab allows you to post secure information that is shown to all moderators and you.
    • Gantry 5, enjoy!
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • This message contains only secure information that is visible to Matias Griese, moderators and administrators
    • FH45's Avatar
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    Re: SOLVED Gantry v4.1.20 Google fonts not loading...

    Posted 10 years 9 months ago
    • Hi Mark,

      You requested the password for Admin Tool just before the launch of the new RocketTheme web site. Matias kindly informed me that the PM was not in use any more -instead I should use the Secure site which I did.

      I just want to make sure that you got the above password in the secure section -if not please let me know.

      Regards,
      Finn

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