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SOLVED Update issue

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    • DHD's Avatar
    • DHD
    • Jr. Rocketeer
    • Posts: 31
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    SOLVED Update issue

    Posted 2 years 2 months ago
    • Hello,
      I just noticed an alert to update Gantry.

      I am using... Joomla! 3.10.5 Stable [ Daraja ] 15-January-2022 14:38 GMT

      When I clicked to update, I saw this message...
      Warning
      Joomla\Filesystem\Folder::delete: Could not delete folder. Path: /home/xxxxxx/public_html/cache/gantry5/rt_requiem/compiled/yaml
      Before updating ensure that the update is compatible with your Joomla! installation.
      You are strongly advised to make a backup of your site's files and database before you start updating.

      When I checked my homepage, I was met with a message along the lines of "Please install Gantry".
      I'm sorry, I don't recall the exact message, but the site was down.

      As the administrator area was functional, I installed Gantry again and things now appear to be ok.

      I thought I should mention this as it's never happened before and I was wondering if you had any thoughts regarding it possibly happening again.

      Thanks for any input.
    #1444377
    • MrT's Avatar
    • MrT
    • Preeminent Rocketeer
    • Posts: 101084
    • Thanks: 13481
    • Web Designer/Developer

    Re: SOLVED Update issue

    Posted 2 years 2 months ago
    • Once a Gantry 5 update fails (for whatever reason) it will leave gantry 5 components disabled (hence the message on the front end). So, reinstalling Gantry 5 again is the correct thing to do (so the install works) and also ensure that the Gantry 5 components are enabled in extensions manager > manage.

      From the error message it seems that you have a pemissions errror. This will be caused by one of the following:
      1. genuine permissions error on files/folders not beeing 644/755 respectively
      2. incorrect owner/group on files folders
      3. incorrect tmp/log paths.
      4. htaccess rules incorrect (possibly set by akeeba admin tools).
      5. incorrect mod_security rules (check the security log).

      Regards, Mark.

    • The following users have thanked you: DHD

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    #1444379
    • DHD's Avatar
    • DHD
    • Jr. Rocketeer
    • Posts: 31
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    Re: SOLVED Update issue

    Posted 2 years 2 months ago
    • Thank you Mark.
      I don't see any issues with your list 1-4, but will contact my host to see if anything occurred with #5.

      I first installed Gantry in 2013 and have never had any issues. It's very odd that this should happen now.

      Thanks again. :)
    • Last Edit: 2 years 2 months ago by DHD. Reason: typo
    #1444386

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