random 5 digit string inserted to Gantry 5 backend page header
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- baijianpeng
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This is a very weird problem, I can not find out the cause:
On Joomla 3.5.1, I installed Gantry5, then installed RT Salient template, then I go to "Extensions -> Template Manager -> RT Salient default", and on the style settings page, there will show a 5 digit string on the top of that page, just below the top menu, on the left.
If I check the source code of that page, the random string is before the HTML tag "<!DOCTYPE html>", that is to say, the random string is at the very beginning of the source code!
I thougt that was a template related problem, then I installed Hydrogen template for test. The same problem happened.
Howevr, on other template settings page, this problem does NOT exist.
The most weird part is: I made a full backup of that website and then restore the backup on my XAMPP localhost testing server, it works fine, the random string does NOT appear.
Maybe this is a problem only related to that server, but I want to know the exact reason.
So please help me to find out the cause.
Attached is the screenshot to show two points:
1. left arrow: the 5-digit random string, if you quit template manager and enter again, that string will change, but refreshing will not change it.
2. right arrow: if you click on "Page Settings" , it will not open, just wating ....
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I had provided Super User account in the Secure tab. Please help me.
Thank you.
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- MrT
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- Web Designer/Developer
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Something is outputting that (either server or a php program). It coul dbe one of your third-party extensions but I think it's more likely to be something on your server... those are not the only characters being written, there are others before the closing body tag too. As you say a backup of the site to local does not do this I think you need to ask you hosting company for assistance. I don't think this is anything to do with Gantry or any RT products.
Perhaps you're using a CDN (of you are turn it off and clear its' cache). Turn off other forms of caching on your server (APC, opchache etc etc) too.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- baijianpeng
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- Why this ONLY happens on Gantry5 template? All other templates, including default Protostar, or JA template I installed on the same Joomla website do not have this issue.
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- MrT
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I've no idea, but you yourself said it does not do that if you backup and copy to local, so that implies to me it must be hosting related?
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- baijianpeng
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Thank you. I will try to contact the hosting provider.
It seems like some kind of CPTCHA? 5 digit, random, alpha-numerical combination.
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- MrT
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No I don't think it's anything to do with Captcha. Please let us know the outcome.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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