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- Tara Thompson
- Sr. Rocketeer
- Posts: 153
- Thanks: 3
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Hello,
When I click the Media > Video on Demand > Then click the watch now. There is nothing on the page. It worked before now it do not. This happen to another component but i deleted it because i thought it was the component but must be a template error. please help
Here is the website
gloryofgodministry.jadewebart.com
The link to the blank page in the middle
gloryofgodministry.jadewebart.com/index....view=video&Itemid=86
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
That page is not loading mootools so nothing will work. I cannot see what extension is causing the problem as you caching/zipping on.
With gzip and/or caching being turned on it makes it impossible to see the filenames from where the code is being pulled. These should be turned off and then the proper names will show after cache is cleared. This should only be turned on when going live - after all changes have been made. You can turn it off in the template admin, towards the bottom in Advanced section - Gantry Cache & Gantry Zipper. If you have RokGZipper installed go to Plugins > System - RokGZipper and disable it. Then go to Admin > Tools > Clean Cache - select everything and delete. Also clear the cache in your browser. Now you have a clean start to debug any problems :cheesy:
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- Tara Thompson
- Sr. Rocketeer
- Posts: 153
- Thanks: 3
- omg, thank you. it works. do i do anything else after i finish this website
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- Tara Thompson
- Sr. Rocketeer
- Posts: 153
- Thanks: 3
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gloryofgodministry.jadewebart.com/index....forms&id=1&Itemid=50
What about my contact page, it do not show either. I reinstall it just now and it still not not show. I use the ck form
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
Something on that page is loading mootools 1.12 when all your other pages are using 1.25
Please check the extensions to see if any use mootools and if so which version.
You can narrow it down by turning off extensions on that page until the menu works properly. At the moment the dropdowns on that page are out of place. If we can narrow down the component we can see if we find the solution.
Hope this helps
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- Tara Thompson
- Sr. Rocketeer
- Posts: 153
- Thanks: 3
-
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-
- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
-
If this resolved your problem then please edit your first post in this thread by adding SOLVED at the start of the title and then select the green tick icon. This lets the moderators know that it can be moved to the solved section.
Thanks for your cooperation
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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