David Goode wrote:
Another consideration is that while some individuals do search as best they can for a solution we do have many that don't bother. For some members it easier to keep asking a stream of questions than to work things out for themselves. Almost getting the mod team to build a website by proxy!
You should deal with those customers on an individual basis and not penalize the rest. To direct paying customers to a support "forum" and then ignore questions is not good business sense. I'm working with Tachyon for Joomla and phpBB and I've got a laundry list of bugs that need fixing. I suppose you'll accuse me of asking you to build my website!
We have no problem helping people with bugs :cheesy: