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Can not access my template anymore - appears error

  • Can not access my template anymore - appears error

    Posted 12 years 1 week ago
    • Hi!

      Some weeks ago I installed Alerion template, I was starting to work well, but today I installed some extensions, like k2, phocadownload,... and the last one was aiContactSafe, I dont remember exactly when was the last time today I could enter in the template manager and could click on "rt_alerion - Default", but now when I try to click on it, it shows this error:

      500 - An error has occurred.

      XML file did not load


      I am so worry that i lost everything ...do you guys know how can a fix this error?
      I really need your help or advice :(

      thanks in advance,
      Arlen
  • Re: Can not access my template anymore - appears error

    Posted 12 years 1 week ago
    • Arlene Miranda wrote:
      Hi!

      Some weeks ago I installed Alerion template, I was starting to work well, but today I installed some extensions, like k2, phocadownload,... and the last one was aiContactSafe, I dont remember exactly when was the last time today I could enter in the template manager and could click on "rt_alerion - Default", but now when I try to click on it, it shows this error:

      500 - An error has occurred.

      XML file did not load


      I am so worry that i lost everything ...do you guys know how can a fix this error?
      I really need your help or advice :(

      thanks in advance,
      Arlen

      Hi: I ran across a similar issue earlier today -- and this thread helped me resolve it. Maybe it will help you too in the interim :)

      http://www.rockettheme.com/forum/index.php?f=92&t=179549&rb_v=viewtopic
  • Re: Can not access my template anymore - appears error

    Posted 12 years 1 week ago
    • Hi, curious, were you able to fix the issue?

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