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Blank screen on first load

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  • Blank screen on first load

    Posted 11 years 8 months ago
    • Hey guys

      I have Reaction on this site www.naomilong.com/ and on first load I get a blank screen. On refresh the site loads. I've tried disabling all the plugins etc but still happens.

      Any ideas where to look would be appreciated.

      Thanks
    #1022881
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
    • Posts: 25898
    • Thanks: 334

    Re: Blank screen on first load

    Posted 11 years 8 months ago
    • hi,

      whenever you see a blank page in joomla, make sure to go to your joomla administrator and set 'error reporting' = maximum in the 'global configuration'.

      then refresh the blank page to see if any error messages show that will help us further.

      kat :)
    • Kat05 / QA Lead & Support / Germany
    #1022949

  • Re: Blank screen on first load

    Posted 11 years 8 months ago
    • Thanks Kat

      Here's the debug info

      Profile Information

      Application afterLoad: 0.000 seconds, 0.88 MB
      Application afterInitialise: 0.036 seconds, 4.60 MB
      Application afterRoute: 0.048 seconds, 6.11 MB
      Application afterDispatch: 0.066 seconds, 7.85 MB
      Application afterRender: 0.246 seconds, 20.50 MB
      Memory Usage

      21611968
      13 queries logged

      SELECT *
      FROM jos_session
      WHERE session_id = '47c012888006f9abee5e91ff5fadd1e5'
      DELETE
      FROM jos_session
      WHERE ( TIME < '1381765160' )
      SELECT *
      FROM jos_session
      WHERE session_id = '47c012888006f9abee5e91ff5fadd1e5'
      INSERT INTO `jos_session` ( `session_id`,`time`,`username`,`gid`,`guest`,`client_id` )
      VALUES ( '47c012888006f9abee5e91ff5fadd1e5','1381766060','','0','1','0' )
      SELECT *
      FROM jos_components
      WHERE parent = 0
      SELECT folder AS TYPE, element AS name, params
      FROM jos_plugins
      WHERE published >= 1
      AND access <= 0
      ORDER BY ordering
      SELECT template
      FROM jos_templates_menu
      WHERE client_id = 0
      AND (menuid = 0 OR menuid = 0)
      ORDER BY menuid DESC
      LIMIT 0, 1
      INSERT INTO `jos_rokuserstats` ( `user_id`,`ip`,`session_id`,`page`,`referrer` )
      VALUES ( '0','194.46.7.75','47c012888006f9abee5e91ff5fadd1e5','/','' )
      SELECT params
      FROM jos_components AS c
      WHERE c.OPTION='com_widgetkit'
      SELECT id, title, module, POSITION, content, showtitle, control, params
      FROM jos_modules AS m
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      WHERE m.published = 1
      AND m.access <= 0
      AND m.client_id = 0
      AND ( mm.menuid = 1 OR mm.menuid = 0 )
      ORDER BY POSITION, ordering
      SELECT template
      FROM jos_templates_menu
      WHERE client_id = 0
      AND menuid = 0
      SELECT id, title, CASE WHEN CHAR_LENGTH(alias) THEN CONCAT_WS(':', id, alias) ELSE id END AS slug
      FROM jos_polls
      WHERE id = 15
      AND published = 1
      SELECT *
      FROM jos_widgetkit_widget
      WHERE id=1
      Language Files Loaded

      /home/naomi/public_html/language/en-GB/en-GB.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.plg_system_debug.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.com_jcomments.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.com_content.ini 1
      /home/naomi/public_html/administrator/components/com_widgetkit/language/en-GB/en-GB.widgetkit.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.tpl_rt_reaction_j15.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.mod_roknavmenu.ini 1
      /home/naomi/public_html/administrator/language/en-GB/en-GB.plg_roknavmenu_boost.ini 1
      /home/naomi/public_html/administrator/language/en-GB/en-GB.plg_roknavmenu_extendedlink.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.mod_feed.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.mod_poll.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.mod_rokajaxsearch.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.mod_widgetkit.ini
      administrator/language/en-GB/en-GB.plg_content_jw_allvideos.ini 1
      /home/naomi/public_html/language/en-GB/en-GB.plg_content_pagebreak.ini 1
      Untranslated Strings Diagnostic

      None
      Untranslated Strings Designer

      None
    #1026996
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
    • Posts: 25898
    • Thanks: 334

    Re: Blank screen on first load

    Posted 11 years 8 months ago
    • hi,

      this is not what i meant.

      you enabled 'debug' but i wanted you to set 'error reporting' = maximum.

      please see pic.
    • Kat05 / QA Lead & Support / Germany
    #1027036

  • Re: Blank screen on first load

    Posted 11 years 8 months ago
    • Thanks but it was already set to maximum. Not sure the purpose of it.

      Thanks again.
    #1027044
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
    • Posts: 25898
    • Thanks: 334

    Re: Blank screen on first load

    Posted 11 years 7 months ago
    • hi again,

      i just checked your site in 4 different browsers and it loaded perfectly fine in all of them without needing to refresh.

      which browser are you using and do you see this problem every time?

      kat :)
    • Kat05 / QA Lead & Support / Germany
    #1027313

  • Re: Blank screen on first load

    Posted 11 years 7 months ago
    • Hi Kat

      Thanks for that. I just worked out what it was using the errors in teh wrror log. Thanks for the tip there.

      It was a component called feedgator causing the issues!

      Thanks again for the help!

      JS
    #1027317

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