SOLVED can't open template manager
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- mhagins
- Jr. Rocketeer
- Posts: 36
- Thanks: 0
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I'm having a problem opening my templated manager with my rocket theme tamplate. When i click it, it's just a blank page. I've been researching on this site and others and there have been different reasons for some. Mine seems to be caused by a gantry update I made. Any help would be greatly appreciated.
Server Details (Linux/Windows, Hosting service, etc) Hostgator_replace_here PHP version PHP Version 5.4.36_replace_here_ Platform (name and version) _replace_here Template/Extension (name and version) rt_fresco_replace_here Link to the Issue _replace_here_
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi there,
whenever you see a blank page in joomla, make sure to go to your joomla administrator and set 'error reporting' = maximum in the 'global configuration'.
then refresh the blank page to see if any error messages show that will help us further.
if you can't access your administrator area because of a blank page, use your ftp program to access your joomla files. in the root, open configuration.php and find the line for the error reporting.
change it to
public $error_reporting = 'maximum';
and save.
then refresh the blank page.
kat
- Kat05 / QA Lead & Support / Germany
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi there,
please feel free to post your site link and super admin details into the 'secure' tab of the reply screen. then our team can take a closer look at your site.
thanks, kat
- Kat05 / QA Lead & Support / Germany
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi again,
2 other mods and myself tried your details and they don't seem to be working.
Username and password do not match or you do not have an account yet.
kat
- Kat05 / QA Lead & Support / Germany
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi again,
there is an issue with your site that prevents gantry from checking the update status, that's why the template settings just show a blank page.
i also noticed under > extensions > extensions manager > update > find updates, that there are errors showing up.
the same also show under > components > joomla update
Warning: fopen(/extension.xml): failed to open stream: No such file or directory in ../public_html/libraries/joomla/http/transport/stream.php on line 125
Warning: stream_get_meta_data() expects parameter 1 to be resource, boolean given in ../public_html/libraries/joomla/http/transport/stream.php on line 128
Warning: stream_get_contents() expects parameter 1 to be resource, boolean given in ../public_html/libraries/joomla/http/transport/stream.php on line 131
Warning: fclose() expects parameter 1 to be resource, boolean given in ../public_html/libraries/joomla/http/transport/stream.php on line 134
Catchable fatal error: Argument 1 passed to JHttpTransportStream::getResponse() must be of the type array, null given, called in ../public_html/libraries/joomla/http/transport/stream.php on line 136 and defined in ../public_html/libraries/joomla/http/transport/stream.php on line 150
could you post your ftp details into the secure tab, i will try to resolve this error for you which should then also allow your site to be updated to the latest version of joomla 2.5.
kat
- Kat05 / QA Lead & Support / Germany
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