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Never got my confirmation mail, what to do?

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  • Never got my confirmation mail, what to do?

    Posted 9 years 4 months ago
    • Hi,

      Don't know if this is the right plce. But i'm under quite a time pressure, so I hope someone can help me.

      I have just made a payment for a template I have bought and I made a new account for my self. But the confirmation mail never got through to me. So now I can't activate my account or login to my new account and get my template.

      Can you send me a new confirmation mail or how does it works?
      And do you transfer the payment if the new account is not activated?

      Hope you can help, I really don't know what to do.

      Tank you.
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    • Kat05's Avatar
    • Kat05
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    Re: Never got my confirmation mail, what to do?

    Posted 9 years 4 months ago
    • Hi Benedikte,

      we have received your 2 emails and I have just responded to you about 10 minutes ago.
      Your account is now activated and you should be able to login.

      Kat :)
    • Kat05 / QA Lead & Support / Germany
    #1260379

  • Re: Never got my confirmation mail, what to do?

    Posted 9 years 4 months ago
    • Hi Katrin,

      Thank you so much, now it's working. I'm so glad, thank you for your help.

      Please look away from the last mail I send you. I send that before I saw this :)

    • The following users have thanked you: Kat05

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    • Kat05
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    Re: Never got my confirmation mail, what to do?

    Posted 9 years 4 months ago
    • Haha ok, glad everything is fine now.
      Please ignore my reply to your last email which I just sent before seeing your response here. :D
    • Kat05 / QA Lead & Support / Germany
    #1260382

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