Can't Download Templates
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- tgath
- Hero Rocketeer
- Posts: 344
- Thanks: 10
- Hi Rt'ers! I am trying to download the rocket launcher for "Interstellar" but now (again) when I click 'Download' from any of the templates i get redirected to an odd URL and can't download anything. This has been going on for a couple of days now. This also hapened once before as I recall several months ago. See attached screenshots. Also here is the URL to which I get redirected: http://192.168.1.1:8181/http://www.rockettheme.com/joomla/templates?task=download.download&id=508&downloadid=33dc4fc8 Some times I get a 401 page and sometimes I get a page that lists stuff about the template but I cant download. By the way.. I am current with my membership and logged in. Thanks!
- Last Edit: 8 years 5 months ago by tgath.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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logout, clear your browser cache and then log back in again. If still no good then please use the "contact us" link at the bottom of the page to contact support.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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ok, I've messaged them too for you.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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They said the following:
support wrote:It's some kind of proxy and/or extension that redirects him through an internal server, which in turn probably messes with cookies and authentication resulting in a 401 error.
He should try to :
- Delete cookies
- Check his operating system proxy settings and eventually disable his proxy server if he has one
- start his browser in safe mode
And try again. If he fails he should provide me his IP address to check logs
So could you try the above suggestions and let me know the outcome.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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