Annotator Pro WP plugin stopped working, they claim it's a theme issue
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- Adam
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Hi, one of our clients websites uses a plugin called Annotator Pro (
codecanyon.net/item/annotator-pro-wp-ima...tips-zooming/9840173
&
webcraftplugins.com/
).
It basically as the name suggests, adds interactive annotations to images or maps. This was working fine but recently stopped working. Upon contacting the plugin developer they say it's a Rocket Theme issue which I somewhat struggle to see. The theme hasn't been updated in over 6 months as far as I'm aware.
One of the pages affected can be seen here: acr.org.uk/warehouses/
That large warehouse image at the top should have annotations on it and has done up until this last week or so as far as I'm aware.
This is the error that displays in the console:Uncaught TypeError: $(...).annotatorPro is not a function
The plugin devs said "The plugin will do that automatically, but it's up to your theme to provide the "hooks" for plugins to include their scripts to the page. I suggest contacting the authors of the theme about issues like this one." as I suggested to them that the plugin should include the script automatically.
Any thoughts on what could be causing this or how it could be fixed? Any help is appreciated.
Regards
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- Damir
- Preeminent Rocketeer
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Re: Annotator Pro WP plugin stopped working, they claim it's a theme issue
Posted 7 years 8 months ago-
Please post your URL, Username and Password in Secure Tab and i will take a look and maybe figure out what the problem is.
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- Damir
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Re: Annotator Pro WP plugin stopped working, they claim it's a theme issue
Posted 7 years 8 months ago-
I need to update Gantry to latest version did you alter any of the Gantry 5 files or any of the Callisto files?
Also can you make a backup od the site? - Last Edit: 7 years 8 months ago by Damir.
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- Adam
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Re: Annotator Pro WP plugin stopped working, they claim it's a theme issue
Posted 7 years 8 months ago-
Hi,
It seems to be working now so I assume you did something to it i.e. updated? Thanks if so and I'd appreciate any further explanation if possible to prevent this potentially occurring in the future.
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- Damir
- Preeminent Rocketeer
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Re: Annotator Pro WP plugin stopped working, they claim it's a theme issue
Posted 7 years 8 months ago- Hi Adam i need access to FTP. Timber broke the site i need to delete it...
- Last Edit: 7 years 8 months ago by Damir.
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- Damir
- Preeminent Rocketeer
- Posts: 22450
- Thanks: 2679
- Web Developer
Re: Annotator Pro WP plugin stopped working, they claim it's a theme issue
Posted 7 years 8 months ago-
I just fixed everything and i think someone done the backup restore?
UPDATE:
Doing it again dont do anything until i confirm i am done... - Last Edit: 7 years 8 months ago by Damir.
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