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I am using RT themes for Grav and my first purchase was in October 2017. Before that I was a happy user of Joomla, some time I was also a Czech local user community leader providing documentation, lectures a translation to Joomla community. Than suddenly I left the community because of the way it was driven.
I found Grav and then I found that there is a possibility to have some "professional" templates from RT. I imediatelly bought one and then stayed with Grav Tepmplate club. I am a proud supporter of your activities. And lets stick with fact, that I am pure hobbyist and I do not provide any professional support for customers, just built up some non commercial projects for friends and projects I like.
However - Last 2 years there is no good progress and a lot of silence. Even for myself, as I am constantly testing Grav and using it as a sandbox to be able to see trends in CMS etc. And this is the biggest pain I can feel.
What is the future of RT?
Will there be some progress?
Can I have new template?
Can I have more particles?
Can I prepare some fancy website with help of RT templates?
The answer is pretty easy - Not at all.
What I can see here in the forum is, that people are loosing their patience. I have one bad experience which looks pretty simmilar to RT site (company). Maybe you have heard about JoomlaXTC. They had good templates for Joomla, which were good and creative, a lot of users were using them and paid for subscriptions. They even sold Lifetime access for some good money. But they closed their business some time ago. This caused a lot of bad emotions.
The reason I am talking about this is that I can see the paralel with RT as of now. JoomlaXTC support was slowly dying, the frequency of updates or new content as well and then nobody was answering questions about what is going on and no clear statement about future etc. Also there were some offensive posts in their forum in a manner the last from Matt. But the most hated thing was, that to the last day of their existence they were offering subscriptions and content for money.
Considering all of this into account, there are some signs that your customers are littlebit confused with the situation and asking for statement. They are asking to have enough facts to trust your company or not from the future perspective. I think that there is nobody who want to blame you, we just lack the information for longer period than usual and we are kindly asking for it. We can understand anything you will say. All we have now is just personal inconvenience and rumours. And silence.
Personal question to you - If you were me, can you somehow convince me, that I should spend money on your products or even to pay subscription? What is the added value of your service? When I will be providing a site for any commercial subject I am cooperating with, I just plan my activities for years, not months, not weeks. Should I trust you, that you will provide me support for that period?
The facts I can see from the site and forums - I am not sure. We somehow lost the full trust to your company, but some is still there. But every single day with silence from your side we are slowly loosing the rest of it.
This is the core information we are trying to get. We are asking months for this. Nobody is providing that information...
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Last Edit: 3 weeks 6 days ago by Svatopluk Vít.
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