SOLVED 1 week no help
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- marco.lav
- Sr. Rocketeer
- Posts: 211
- Thanks: 0
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www.rockettheme.com/forum/index.php?f=39...28530&rb_v=viewtopic
Any chance of getting any type of support? -
gold price
forex trading
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- princess2die4
- Jr. Rocketeer
- Posts: 40
- Thanks: 0
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Marco.lav I have had problems getting my questions answered and getting any kind of help as well. This is just horrible. I come here often because I keep running into problems with the extensions and every time I come here I see peoples questions not getting answered and if they are answered they are answered with a check a specific link and find the answer yourself.
This is why I have not renewed my subscription here. If the customer support was the way it should be I would renew it, but the support given here is just unacceptable.
I can't even post a question on the extensions forums, instead I have to spend hours upon hours trying to figure things out. Even when I had a paid subscription here, I still was not able to post.
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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marco.lav wrote:
www.rockettheme.com/forum/index.php?f=39...28530&rb_v=viewtopichi marco,
Any chance of getting any type of support?
i have asked our drupal expert to take a look at your post. there should be an answer soon.
kat
- Kat05 / QA Lead & Support / Germany
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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princess2die4 wrote:
Marco.lav I have had problems getting my questions answered and getting any kind of help as well. This is just horrible. I come here often because I keep running into problems with the extensions and every time I come here I see peoples questions not getting answered and if they are answered they are answered with a check a specific link and find the answer yourself.hi there,
This is why I have not renewed my subscription here. If the customer support was the way it should be I would renew it, but the support given here is just unacceptable.
I can't even post a question on the extensions forums, instead I have to spend hours upon hours trying to figure things out. Even when I had a paid subscription here, I still was not able to post.
the extensions forum is read-only for non-active members which you are because your subscription expired in august last year. this is clearly mentioned in our terms of service.
i have checked your last posts from before your subscription expired, a lot of them were posted in the members-only forum, so you were in fact able to post there while you had a valid membership. a lot of them say "thanks a bunch" etc. so you actually did get some sort of help from our support team. i do not find any posts where you did not get a reply, only one where you asked for a sweet admin template in the requests forum which is not a support forum board so to speak.
we as a team do our best to help as many members as possible, most likely there will always be posts that stay unanswered, even with a combined moderator post count of more than 4000 posts per month. as a whole this forum is of great value and has a lot of answers, in your case i don't really understand your complain but sorry you feel this way about our support.
anyways, the op will get a reply soon in his original thread and i will be closing this thread here as it has served the op's purpose.
thanks, kat
- Kat05 / QA Lead & Support / Germany
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