upgrade php - site suspended
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- Toni
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Yesterday I had a site suspended as it was causing high load on the server. I used Vortex although had a couple of 3rd party modules installed. Removed today! I was told to Upgrade the PHP application version. Could anyone please explain to me what this means and also what I need to do?
Regards
Toni - Sometimes it's just not worth chewing the straps to get free!
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- Mack
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Many variables...... What hosting company? What were the modules? High traffic?
On your Joomla backend, click system, system info, php info. What does it say there? If it's 4.xx they want you to move to 5.xx?
What you need to do depends on the host you are on and how they are set up. They would be the ones to help you with that. It could be as simple as a line change in a .htaccess., an ini file, a few clicks on a panel, etc. Each host is different.
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- Toni
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Hi Mack
Thanks for reply.
The modules were chatango and a weather module. The hosting is through 3ix and not high traffic.
Checked php and it is 4.4.6
Who is responsible to change or how do we get them (assuming 3ix) to upgrade to 5.xx? They say we should upgrade so do we simply email them saying go ahead? Strange this would not have been done automatically instead of suspending site?
Look forward to your reply
Toni - Sometimes it's just not worth chewing the straps to get free!
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- Toni
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Can anyone advise me on this reply regarding php upgrading from my host
We will do the php upgrade.PHP will be upgraded to version 5 in a few weeks time. Your client must have been asked to upgrade the php softwares that he is using to latest version and not the php version itself.
Help!
Toni - Sometimes it's just not worth chewing the straps to get free!
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- Andy Miller
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- i'm not sure what could be causing your high load. very unlikely it's related to the template itself. you should see better performance overall by moving to php 5.2.x from the 4.4.x series though.
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- Toni
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Thanks Andy.
The template is Vortex but I have no problems with my other site. I have found in the components an Xe gallery v1 which was installed by my client. Could this be overloading as I cannot seem to find or delete it? Furthermore he has written content on the home page pushing modules over to the right which I cannot seem to repair!
many thanks
Toni - Sometimes it's just not worth chewing the straps to get free!
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- drstonyhills
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Is the site still suspended? Normally for php Upgrades and all that stuff, your host should be entirely responsible. Who did the PHP install on your server? in the first place was it you, and are the 100% for PHP/MYSQL, Appache?
My host just upgraded theirs a few months ago and we were notified of the changes before and after in newsletters! - No money to extend membership
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- Toni
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Thanks for the reply.
The site was set up through 3ix and Fantastico. 3ix replied to my client last night with:
3iX: Your account was causing high load on the server which affected the
services and other accounts on the server.Due to this reasons the account was
suspended.We have currently unsuspended the account, please check if there are any
vulnerable scripts under your account and if there is any PHP application installed,
please upgrade it to the latest version.
Theyn then replied today saying they are upgrading to version 5 in two weeks!
Totally confusing
Toni - Sometimes it's just not worth chewing the straps to get free!
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- Mack
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Most of the hosts I have ever used give you an option of which PHP version to run, and provide instruction on how to make the required configuration.
I had one Joomla site suspended for too much traffic on shared hosting, but they really went our of the way for me. They put up an HTML page saying that due to high traffic loads the site was off line temporarily, then they called me. They offered to move me to VPS or dedicated, I took them up on it. I was driving when they called, asked the tech to log into godaddy and change my DNS and he did. I was moved and back online within an hour. You can't ask for better service than that.
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