Unable to purchase a single entitlement subscription
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- Bob Bloom
- Jr. Rocketeer
- Posts: 44
- Thanks: 0
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I sent 2 emails via your contact form but have not heard back. I'll try here...
I have the unusual problem of *not* being able to purchase your single entitlement template club. The reason is that a while ago I was a Dev member. However, my consulting has changed so I don't "do" templates now like before. I want to install your Sep template on a not-for-profit site I'm doing.
The error I am encountering at www.rockettheme.com/join-a-club?club=joomla,devjoomla is "Downgrade not available. You have an existing membership that precludes membership in this club. Please contact us if you need assistance."
Kudos on Gantry 4. I look forward to learning about your improved framework and new responsive template.
Thank you for your attention.
Warmest Regards,
-Bob Bloom - _______________________________________
Bob Bloom
Professional Joomla/Virtuemart Freelancer
SouthLaSalle.com
This email address is being protected from spambots. You need JavaScript enabled to view it.
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- Nanci Memory
- Preeminent Rocketeer
- Posts: 5763
- Thanks: 3
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Hello,
I have reported your effort to register. Someone should be getting back to you soon.
Thank you,
Nanci -
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- Bob Bloom
- Jr. Rocketeer
- Posts: 44
- Thanks: 0
- Thank you, Nanci.
- _______________________________________
Bob Bloom
Professional Joomla/Virtuemart Freelancer
SouthLaSalle.com
This email address is being protected from spambots. You need JavaScript enabled to view it.
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi there,
that is strange, every email we receive about registration issues is being replied to, not sure what went wrong. can you try to email us directly to This email address is being protected from spambots. You need JavaScript enabled to view it.? if you do not receive a reply within 12 hours or so, please post back here so we know and can look further into this.
kat
- Kat05 / QA Lead & Support / Germany
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- Kat05
- Preeminent Rocketeer
- Posts: 25898
- Thanks: 334
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hi bob,
i now searched our emails for your username and did not find anything.
will let the others know so that this issue can be checked. please try again to contact us through the email directly, not using the contact form.
thanks, kat
- Kat05 / QA Lead & Support / Germany
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