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500 internal server error

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    • Jsauvey's Avatar
    • Jsauvey
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    500 internal server error

    Posted 11 years 6 months ago
    • Im editing my update for my new template oculus. All of a sudden, in template manager, I get the 500 error when trying to edit the template.
      Please help.
      Joshua.
    #1025439
    • MrT's Avatar
    • MrT
    • Preeminent Rocketeer
    • Posts: 101084
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    • Web Designer/Developer

    Re: 500 internal server error

    Posted 11 years 6 months ago
    • There could be a 100 different reasons for that so you'll have to look in the apache error log for more details on the nature of the server500. Common reasons are:

      1. not meeting specs
      System Requirements:

      Apache 2.x or Microsoft IIS 7
      PHP support for the SQLite PDO driver
      PHP support for the MySQL PDO driver
      MySQL (5.0.4 or higher) with InnoDB support
      PHP support for PDO
      PHP support for GD2
      PHP 5.3.x and above

      Also, if you are running Joomla 3.0, the minimum specs for Joomla 3.0 are found here http://www.rockettheme.com/forum/index.php?f=675&t=180131&rb_v=viewtopic - you can safely ignore this link if you are running J2.5.

      2. permissions
      For permission issues check...

      i) site > system information > directory permissions - are all GREEN (except config.php which should be red)
      ii) check folders are 755, files 644 and that owner/group are correct using ftp client
      iii) specifically check cache folder and css-compiled folder
      iv) check that your are NOT using apachehandler for you hosting and that instead you are using fastCGI/cgi. If you are you need to correct this in cPanel or Plesk or ask your host to change this. Then you'll have to start again afresh.
      v) Use the Joomla Forum Post Assistant to do detailed checks http://forum.joomla.org/viewtopic.php?f=621&t=582860


      3. php memory_limit too low in php.ini - should ideally be 128M or higher

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    #1025503
    • Jsauvey's Avatar
    • Jsauvey
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    Re: 500 internal server error

    Posted 11 years 5 months ago
    • Hey Mark, I have Joomla 3.x.

      Here is the error code:
      [Sat Oct 26 15:41:56 2013] [error] [client 184.56.51.79] Premature end of script headers: index.php, referer: www.newlevelproperties.com/administrator...option=com_templates

      I could get in before. I added some rocket theme modules/ components like booster and wonder if they conflict?

      Thanks,

      Joshua
    #1031200
    • MrT's Avatar
    • MrT
    • Preeminent Rocketeer
    • Posts: 101084
    • Thanks: 13484
    • Web Designer/Developer

    Re: 500 internal server error

    Posted 11 years 5 months ago
    • "premature end of script headers" usually occurs when something it timing-out on your apache server - ask your host to increase timeout values for fastcgi.

      Also did you check all the other things I mentioned?

      Did you take a backup before upgrading that you can restore to?

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    #1031543

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