Site doesnt work after moving to another web hosting
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- Eminence Global Ltd
- Newbie
- Posts: 4
- Thanks: 0
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Hi there,
I have recently moved my site from one godady hosting to another godaddy hosting. But it doesnt work now. It is giving me the following error:
Fatal error: Interface 'RokCommon_IPlatformInfo' not found in /home/ibsl03/public_html/pathtothefact.com/libraries/rokcommon/RokCommon/PlatformInfo/AbstractPlatformInfo.php on line 9
Not sure what is the issue.
Could someone please help?
Thanks in advance.
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- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
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Did you move it from remote server to another remote server with a free copy of
Akeeba backup
?
This is BEST PRACTICE for moving or cloning sites.
For ownership or permission issues check :
- Check your folder permissions here:Admin -> Site or System -> System Information -> Directory Permissions to ensure they're writeable - which is all GREEN (except configuration.php which should be RED)
- Check folders have 0755 permissions and that files are 0644 and that Owner/Group are correct (you can use an FTP client or FPA mentioned below).
- Specifically check the ../cache and the ../templates/rt_templateName/css-compiled folders.
- check Admin -> Site or System -> System Information -> System Information Tab->
Web Server to PHP interface: apache2handler -or- CGI / FastCGI ? Joomla prefers CGI / FastCGI
- Download and use the Joomla Forum Post Assistant to do more detailed checks.
- Download the attached Joomla Forum Post Assistant "fpa-en.zip" file your to HDD.
- Extract out the file "fpa-en.php" and Upload this to your servers Joomla ROOT folder
- Open a browser window and run http://my-site.com/fpa-en.php
- In the SECURE tab of your reply post the http://my-site.com/fpa-en.php link so we can see if there are problems
- Check your folder permissions here:Admin -> Site or System -> System Information -> Directory Permissions to ensure they're writeable - which is all GREEN (except configuration.php which should be RED)
If you don't find anything there then please see this guide on help to uninstall RokCommon Repairing a broken site after an update of RokCommon- Last Edit: 9 years 8 months ago by DanG.
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