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Site doesnt work after moving to another web hosting

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  • Site doesnt work after moving to another web hosting

    Posted 9 years 8 months ago
    • Hi there,

      I have recently moved my site from one godady hosting to another godaddy hosting. But it doesnt work now. It is giving me the following error:
      Fatal error: Interface 'RokCommon_IPlatformInfo' not found in /home/ibsl03/public_html/pathtothefact.com/libraries/rokcommon/RokCommon/PlatformInfo/AbstractPlatformInfo.php on line 9

      Not sure what is the issue.

      Could someone please help?

      Thanks in advance.
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    • DanG's Avatar
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    Re: Site doesnt work after moving to another web hosting

    Posted 9 years 8 months ago
    • Did you move it from remote server to another remote server with a free copy of Akeeba backup ?
      This is BEST PRACTICE for moving or cloning sites.

      For ownership or permission issues check :
      • Check your folder permissions here:Admin -> Site or System -> System Information -> Directory Permissions to ensure they're writeable - which is all GREEN (except configuration.php which should be RED)
      • Check folders have 0755 permissions and that files are 0644 and that Owner/Group are correct (you can use an FTP client or FPA mentioned below).
      • Specifically check the ../cache and the ../templates/rt_templateName/css-compiled folders.
      • check Admin -> Site or System -> System Information -> System Information Tab->
        Web Server to PHP interface: apache2handler -or- CGI / FastCGI ? Joomla prefers CGI / FastCGI

      If you don't find anything there then please see this guide on help to uninstall RokCommon Repairing a broken site after an update of RokCommon
    • Last Edit: 9 years 8 months ago by DanG.
    #1217413

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