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no access after updating joomla + Hexeris template

  • no access after updating joomla + Hexeris template

    Posted 11 years 2 months ago
    • Hi
      I'm using Joomla 2.5.18 and hexeris template+ rok bridge
      These last days I had to upgrade some modules

      and now I've this erroe message

      connecting to backend of Joomla will display this :

      unable to connect to LDAP server


      connecting to phpBB forum wille display this:

      [phpBB Debug] PHP Warning: in file /var/www/sites/jp.dehorme/bio-log.eu/subdomains/www/html/plugins/authentication/gmail/gmail.php on line 61: curl_setopt(): CURLOPT_FOLLOWLOCATION cannot be activated when safe_mode is enabled or an open_basedir is set

      Help!!! what can I do?
  • Re: no access after updating joomla + Hexeris template

    Posted 11 years 2 months ago
    • please help

      it makes now 10 days that i can't access to my website as administrator meanwhile all the regular members can access.

      this peoblem occured since I have upgraded joomla from 2.5.17 to 2.5.18. few days later I had a message indicating me that several upgdates were avalaible a d many of them are relatives to rocket modules. which pne? I can't tell you .... because i can't access

      so now I am as like as a young cat trying to catch its tail...
    • Matias Griese's Avatar
    • Matias Griese
    • Sr. Rocketeer
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    • Lead Developer

    Re: no access after updating joomla + Hexeris template

    Posted 11 years 2 months ago
    • Your service provider probably changed PHP settings enabling either safe_mode or open_basedir.

      You can manually disable ldap (and gmail) plugin(s) from prefix_extensions table. After that you need to go to prefix_users table, find your user and change the password (just remember to use MD5 function for it).

      Not sure how to do the same in phpBB, setting is probably in the configuration file..?

      Or just contact your server support and tell them that you cannot login because of the errors you shared with us.
    • Gantry 5, enjoy!
  • Re: no access after updating joomla + Hexeris template

    Posted 11 years 2 months ago
    • hello and thank's for your reply

      about the php settings they haven't been changed I asked the webmaster keeping the server. Then Safe_mode had never been set instead of openbasedir which is necessary to keep safe all the others websites from another to each other

      I tried to find the table you indicated inside phpMyadmin ...and finally I got it and procedded to all changes you suggested.

      it works fine now BUT it not possible to upgrade the modules which need to be...(and specially 4 modules of rocketheme)
    • Last Edit: 11 years 2 months ago by JP.Dehorne. Reason: I have to correct my reply
  • Re: no access after updating joomla + Hexeris template

    Posted 11 years 1 month ago
    • it's me once again.

      finally suppressing LDAP and gmail resolved the difficulties. BUT... several modules relevant to rocketheme can't be updated

      so how to solve this residual error?
    • Last Edit: 11 years 1 month ago by JP.Dehorne.
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
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    Re: no access after updating joomla + Hexeris template

    Posted 11 years 1 month ago
    • hi there,

      please feel free to post your site link and super admin details into the 'secure' tab of the reply screen. then our team can take a closer look at your site.

      thanks, kat :)
    • Kat05 / QA Lead & Support / Germany

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