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RokGallery not creating Thumbnails

    • Wicko's Avatar
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    RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • RokGallery on WordPress is not creating thumbnail and instead I am having to create 2 galleries 1 for standard size and another for thumbnails. But this makes things messy when I try to add images to each post.
      Running Rokgallery 2.41 on WordPress 4.5.3
      I also have RokBox 2.50.11 installed
      Was expecting that when I choose RokGallery option in the editor to get the option to load the image with Thumnail and RokBox link to main image. Just like I do in Joomla.
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • The option you're referring to (assuming I understand you correctly) is a RokBox thing, not a RokGallery thing.

      Please try updating RokGallery to the latest version which includes some SQL and PHP7 fixes... what version of PHP are you running?

      Also ensure that RokCommon is up to date.
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • Hi Matt

      Thanks for getting back to me.

      The site is currently running PHP Version 5.5.9-1ubuntu4.19

      My site is not showing any updated available for RokGallery or Rokcommon. I have downloaded the latest versions and uploaded them and still they are showing the previous versions. I did not uninstall first. Should I try this?

      Basically when I select an image from the RokGallery button in the editor I was expecting to see the option to choose Thumbnail and then RoxBox to slice. I only see the link icon and no dropdown options.
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      regards

      David
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • Our plugins (other than Gantry) are not in the WordPress plugins directory. Manually uploading/overwriting the existing files is definitely how to update them... in most cases this should instantaneously show the new version in your plugin manager though... clear out any 3rd party caches you may have.

      Can you confirm it shows 2.42 is installed? Can you try disabling all non-RocketTheme plugins and testing to see if that has any effect?
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • When I upload on the live site I get the message that the files already exist and update failed. There does not appear to be an option to overwite.

      I also have a dev site for this blog which I was updating to all RokGallery and RokSprocket features. I was unable to upload to this site either. So I tried to delete the plugin and was then able to upload and new versions showed. But unfortunately I have now lost all the data for gallery and sprockets created on that site. Glad I didn't do that on the live site.

      regards

      David
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • how are you upgrading the plugins? You need to manually FTP up the new files and overwrite the existing files in the /plugins/ directory... you cannot use the WordPress plugin manager to manually upgrade, only manually install (via the Upload button/option)

      and yes, always back up first ;)
    • Last Edit: 3 years 2 months ago by Matt.
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • Hi Matt

      Sorry for late reply.

      I have uploaded all RocketTheme plugins via FTP. Now the plugs shows as the latest. but it still is not fixing the issue of the Thumbnails not being available when selecting the images using the RokGallery button within the editor screen.

      I have done this on my Dev Site

      regards

      David
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • Perhaps I'm unfamiliar with how the RokGallery button within the WordPress editor works... I'm aware of an option to create Thumbnails with the RokBox button but I didn't realize RokGallery had similar functionality... in my experience with RokGallery the thumbnail as to be defined as a Slice first within the RokGallery admin.

      Can you please describe the steps your taking, provide a test post/page (just need the name of a page I can muck with), and provide admin details so I can check it out?
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    Re: RokGallery not creating Thumbnails

    Posted 3 years 2 months ago
    • Hi Matt

      I have this also on a dev site which I can give you access ot if you need.

      I have been using RokGallery on other sites for a number of years but all Joomla and not WordPress.

      What I do is create a ned gallery within RokGallery with full size and thumbnail sizes set. I then upload and tag the new photo to that gallery.

      Then within an article their is a RokGallery button within the editor toolbar. When I press that botton I get a popup window where I can select the images within my RokGalleries. When I find the image I want I press the image to get more options. But there is only a link option and no option to select thumbnail or popup as slice options as I would expect (not the same as RokGallery in Joomla). If I select the link button I only get the large image and no reference to the thumbnail.

      regards

      David
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