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Unknown Joomla, Unknown extensions in Admin Update

    • jshort's Avatar
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    Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • I'm getting this error while trying to update:

      An error has occurred.
      Couldn't resolve host 'updates.rockettheme.com'

      Any ideas on how to fix this?

      J3.2.3
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • flush your dns maybe... it just means your local ISP's DNS server doesn't know the IP address for that url... alternatively you can change your local connection to use a differnt DNS server... 8.8.4.4 seems to be working

      www.digwebinterface.com/?hostnames=updat...8.8.4.4&nameservers=
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • The updates worked earlier today, then all my Joomla 3 sites had this error.
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • I updated Gantry and RokSprocket on 3-4 sites and now they all have this error.
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • Because it has nothing to do with Gantry, Joomla, Rocket Theme or anything else other than your DNS server...

      on windows? run > cmd > type: ping updates.rockettheme.com
      hit Enter

      It probably fails...
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • Microsoft Windows [Version 6.1.7601]
      Copyright (c) 2009 Microsoft Corporation. All rights reserved.

      C:\Users\Admin>ping updates.rockettheme.com

      Pinging updates.rockettheme.com [72.29.124.54] with 32 bytes of data:
      Reply from 72.29.124.54: bytes=32 time=42ms TTL=52
      Reply from 72.29.124.54: bytes=32 time=43ms TTL=52
      Reply from 72.29.124.54: bytes=32 time=44ms TTL=52
      Reply from 72.29.124.54: bytes=32 time=41ms TTL=52

      Ping statistics for 72.29.124.54:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 41ms, Maximum = 44ms, Average = 42ms

      C:\Users\Admin>
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • I'm sorry... I wasn't thinking it through clearly... it's whatever DNS server your webhost uses to resolve that matters, not your local DNS server...

      If you have shell access to your webhosting run the same ping command via shell and see if it resolves...\

      //this is a network issue, not a software issues...
    • Last Edit: 10 years 8 months ago by Matt.
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • You're right about that, I'm checking with my host now, but I think it is software related not dns.
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • I will update this once my host gets back to me.
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    Re: Unknown Joomla, Unknown extensions in Admin Update

    Posted 10 years 8 months ago
    • You could be totally correct that it is my webhost, but I can't see that it worked in the morning, but didn't work in the afternoon. So my webhost changed something during the day?

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