Unable to 'Save Preset' after updating to 3.2.11
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- Antonella De Marinis
- Hero Rocketeer
- Posts: 336
- Thanks: 1
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Hi all
I updated Gantry framework to 3.2.11 and I'm no longer able to 'Save Preset'. The 'Gantry Presets Saver' window remain open and the only way to unlock is press 'Cancel'.
I reverted back to 3.2.8 and 'Save Preset' work without problems.
Using J1.6.6. Template: Radiance 1.1
Could you please check if it's the same for you?
Thank you
Antonella - 13 years with RocketTheme and counting!
I'm a woman. This does not mean that I'm not able to distinguish a goat from a website and a shopping list from a css file.
I design websites since 1996, right? Cheers
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- Cliff Pfeifer
- Preeminent Rocketeer
- Posts: 8444
- Thanks: 20
- Website Developer
- It could be because you are using Joomla 1.6. We can't offer any support for that version, you'll need to upgrade to 1.7 for us to offer assistance.
- The difficult we do immediately, the impossible takes a little longer.
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- Antonella De Marinis
- Hero Rocketeer
- Posts: 336
- Thanks: 1
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Cliff Pfeifer wrote:
It could be because you are using Joomla 1.6. We can't offer any support for that version, you'll need to upgrade to 1.7 for us to offer assistance.
Thank you. First time I hear that RT does not offer support for products running on 1.6!!
However, could you please teste on J1.7 to see if you can reproduce the problem?
Thank you - 13 years with RocketTheme and counting!
I'm a woman. This does not mean that I'm not able to distinguish a goat from a website and a shopping list from a css file.
I design websites since 1996, right? Cheers
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- Antonella De Marinis
- Hero Rocketeer
- Posts: 336
- Thanks: 1
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Cliff Pfeifer wrote:
We can't offer any support for that version, you'll need to upgrade to 1.7 for us to offer assistance.
Sorry: you can't offer any support for Gantry of for the template or for both?
Thank you
Antonella - 13 years with RocketTheme and counting!
I'm a woman. This does not mean that I'm not able to distinguish a goat from a website and a shopping list from a css file.
I design websites since 1996, right? Cheers
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- Cliff Pfeifer
- Preeminent Rocketeer
- Posts: 8444
- Thanks: 20
- Website Developer
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We can't offer support for Joomla 1.6, Joomla doesn't even offer 1.6 support or downloads, it's been completely phased out. Of course we support Gantry.
I installed a fresh copy of Joomla, a fresh copy of the Gantry 3.2.11 bundle and I was able to create and save a new preset from the backend interface with no problems whatsoever. You should upgrade regardless, 1.6 is dead. - The difficult we do immediately, the impossible takes a little longer.
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- Antonella De Marinis
- Hero Rocketeer
- Posts: 336
- Thanks: 1
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Ok, thank you for the information :cheesy:
Currently I'm trying to update J to 1.7 but I have lot of problems caused by Extension Manager timeouts!
Thank you! - 13 years with RocketTheme and counting!
I'm a woman. This does not mean that I'm not able to distinguish a goat from a website and a shopping list from a css file.
I design websites since 1996, right? Cheers
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- Antonella De Marinis
- Hero Rocketeer
- Posts: 336
- Thanks: 1
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Sorry to say that I upgraded to J1.7.0 but Gantry 3.2.11 still don't let me 'Save Preset'.
I downgraded to Gantry 3.2.10 and works
- 13 years with RocketTheme and counting!
I'm a woman. This does not mean that I'm not able to distinguish a goat from a website and a shopping list from a css file.
I design websites since 1996, right? Cheers
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- Antonella De Marinis
- Hero Rocketeer
- Posts: 336
- Thanks: 1
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Update Release Notes from 3.2.10 to 3.2.11 is
• Bug: Incorrect JSON format when saving custom presets
and my problem is related to presets.
May someone help me to understand?
Thank you - 13 years with RocketTheme and counting!
I'm a woman. This does not mean that I'm not able to distinguish a goat from a website and a shopping list from a css file.
I design websites since 1996, right? Cheers
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