RocketTheme - TOPIC: Gantry Cannot Be Uninstalled or Deleted (3/4)

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- sifusteven
- Sr. Rocketeer
- Posts: 163
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Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- Oh...the site is online.
#781683
- Empowermom
- Hero Rocketeer
- Posts: 476
- Thanks: 32
Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- First, make a backup... even if it's screwed up... make a back up. Then we'll remove the Gantry files.
  
  DOWNLOAD that backup file before you proceed with anything. Let me know when you have the download completed.
#781685
- sifusteven
- Sr. Rocketeer
- Posts: 163
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Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- I have the backup complete.
#781687
- Empowermom
- Hero Rocketeer
- Posts: 476
- Thanks: 32
Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- How big is your site? And again I ask, what is the URL to your site?
#781688
- sifusteven
- Sr. Rocketeer
- Posts: 163
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Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- stahl.blatentimage.co/
#781690
- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- sifusteven wrote:
  stahl.blatentimage.co/
  Hi sifusteven
  
  Admin -> Site -> System Info -> System Info ->
  What is this value -> Web Server to PHP interface apache2handler -or- CGI / FastCGI ?
#781725
- sifusteven
- Sr. Rocketeer
- Posts: 163
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Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- It is apache2handler
#781808
- sifusteven
- Sr. Rocketeer
- Posts: 163
- Thanks: 0
Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- Thank you for your efforts this morning Empowermom!!!
#781809
- DanG
- Preeminent Rocketeer
- Posts: 36750
- Thanks: 3229
- Custom work done
Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- sifusteven wrote:
  I cannot delete / uninstall gantry to create a clean install of gantry.
  I've attempted to find the files via ftp, myphpadmin and the backend program xtplorer.
  
  All have failed to remove the files shown below.
  
  Screen shot 2012-02-29 at 8.54.49 PM.png
  
  NOT SOLVED. GAVE UP AND REINSTALLED FROM BACKUP. GANTRY WHEN BROKEN...IS BROKEN.
  Because your hoster has you on apache2handler account, after you install Joomla or our RocketLauncher, the files are owned by Apache and NOT Joomla or you.
  
  The resolution to these permission issues are:
  1. Enable the FTP LAYER in Global configuration
  failing that
  2. Get your hoster to put you a CGI / FastCGI account where you can avoid all these ownership issues.
#781937
- sifusteven
- Sr. Rocketeer
- Posts: 163
- Thanks: 0
Re: Gantry Cannot Be Uninstalled or Deleted

Posted 12 years 8 months ago
- Rackspace replied:
  Steve J: We recommend not using FTP layer it doesn' t work as well and
  Steve J: as far as apache owning the files in our environment the user would own files apache won't own them.
#782027