RocketTheme - TOPIC: Cannot login to the frontend (1/2)

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- Dawn Russell
- Newbie
- Posts: 18
- Thanks: 0
Cannot login to the frontend

Posted 8 years 5 months ago
- Hello,
  
  When I attempt to login to the frontend of my site (not as a super user) I receive the follow error:
  
  Whoops \ Exception \ ErrorException (E_CORE_WARNING)
  PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20121212/ffmpeg.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20121212/ffmpeg.so: cannot open shared object file: No such file or directory
  
  Screenshot of error page: screencast.com/t/Ct1U5qTRwbs
  
  I can sometimes log in successfully without getting this error but do not know why it only works sometimes. Any help is appreciated.
  
  Thank you,
#1294281
- D.Bell
- Sr. Rocketeer
- Posts: 127
- Thanks: 2
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- It looks like an error related to an extension.
  
  Can you login to the backend?
#1294348
- Dawn Russell
- Newbie
- Posts: 18
- Thanks: 0
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- Yes I am able to log into the backend. Any ideas on how to track down which extension is causing this issue?
#1294602
- Damir
- Preeminent Rocketeer
- Posts: 22450
- Thanks: 2679
- Web Developer
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- Please post your URL, Username and Password in Secure Tab and i will take a look and maybe figure out what the problem is.
  
  For posting sensitive information you hit the Blue Reply Button and then you will see Secure Tab. Post all info that is sensitive in there, only Fellow Mods, Staff and I can see that!
- Available for CUSTOM WORK with Joomla, WordPress and Grav Templates and Gantry Framework!
#1294619
- Dawn Russell
- Newbie
- Posts: 18
- Thanks: 0
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- Hello Damir,
  
  I have posted the log in information in the secure tab of this post.
#1295864
- Damir
- Preeminent Rocketeer
- Posts: 22450
- Thanks: 2679
- Web Developer
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- Can you ask your hosting to install this PHP extension ffmpeg-php...
- Last Edit: 8 years 5 months ago by Damir.
- Available for CUSTOM WORK with Joomla, WordPress and Grav Templates and Gantry Framework!
#1295993
- Dawn Russell
- Newbie
- Posts: 18
- Thanks: 0
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- What is the purpose of this extension exactly? In what way will this extension effect our site? We have multiple sites that are running Gantry and none of them are having this same issue. What is unique to our site jimwann.com? Judging by the features of the extension I'm assuming the audio and video on our site are causing issues. Is this a new requirement to run Gantry or is it at least suggested to be installed on a site with Gantry to avoid this potential error?
  
  Thank you
#1296690
- Damir
- Preeminent Rocketeer
- Posts: 22450
- Thanks: 2679
- Web Developer
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- ffmpeg-php is an extension for PHP that adds an easy to use, object-oriented API for accessing and retrieving information from video and audio files.
- Available for CUSTOM WORK with Joomla, WordPress and Grav Templates and Gantry Framework!
#1297079
- Dawn Russell
- Newbie
- Posts: 18
- Thanks: 0
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- What is unique about our site jimwann.com that causes it to need this extension? Our other sites that run Gantry do not experience this error when logging in.
#1297406
- Dawn Russell
- Newbie
- Posts: 18
- Thanks: 0
Re: Cannot login to the frontend

Posted 8 years 5 months ago
- Please reply with details on why the ffmpeg-php extension is needed for our site. I would appreciate more information to support the need for this extension opposed to blindly instaling it.
#1299908