Gantry 5 template admin not saving
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- pdowse
- Hero Rocketeer
- Posts: 292
- Thanks: 31
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Hi Guys,
Not sure if this is the right area to put this but I'm having issues with saving in the template manager within Gantry 5. I've tried multiple fixes for this to no avail. Details below.
Server Details (Linux/Windows, Hosting service, etc) Apache Linux PHP version 5.6.21 Platform (name and version) Joomla! 3.5.1 Stable [ Unicorn ] 05-April-2016 22:45 GMT Template/Extension (name and version) Sienna - Default Gantry 5 Link to the Issue allsuburbsfilterservice.com/cms
Here's what I've tried so far.
Configuration file
I noticed that there are some slight variations in configuration files in some of my installs so I looked at a Gantry 5 install that's working fine and noticed that these items were missing (see below) and added these to the config file - made no change.
public $memcache_server_host = 'localhost'; public $memcache_server_port = '11211'; public $memcached_persist = '1'; public $memcached_compress = '0'; public $memcached_server_host = 'localhost'; public $memcached_server_port = '11211'; public $redis_persist = '1'; public $redis_server_host = 'localhost'; public $redis_server_port = '6379'; public $redis_server_auth = ''; public $redis_server_db = '0'; public $proxy_enable = '0'; public $proxy_host = ''; public $proxy_port = ''; public $proxy_user = ''; public $proxy_pass = ''; public $mailonline = '1'; public $massmailoff = '0'; public $smtpsecure = 'none'; public $smtpport = '25'; public $MetaRights = ''; public $sitename_pagetitles = '2'; public $session_memcache_server_host = 'localhost'; public $session_memcache_server_port = '11211'; public $session_memcached_server_host = 'localhost'; public $session_memcached_server_port = '11211'; public $frontediting = '1'; public $cookie_domain = ''; public $cookie_path = ''; public $asset_id = '1'; public $cache_platformprefix = '0';
File Permissions
Have double checked all file permissions - everything seems to be in order.
Settings Cross Reference
I've also gone to a site that's running Gantry 5 with no issues and done a Code Compare with the PHP Information and PHP Settings it's all the same, so I'm thinking it's not a server issue (possibly)
Error Reporting in Google Develper tools
When trying to save a colour or other item in the template manager this is the error message I'm getting.VM248:1 Uncaught SyntaxError: Unexpected token < in JSON at position 93constructor @ main.js?5773239e:9l.onreadystatechange @ main.js?5773239e:9 2Navigated to http://allsuburbsfilterservice.com/cms/administrator/index.php?option=com_installer&view=manage
I'm at a bit of a loss as to what to do next. If someone could give me some pointers that would be awesome. - Good things come to those who wait - but it's only what's left over from those who don't
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- MrT
- Preeminent Rocketeer
- Posts: 101084
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- Web Designer/Developer
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Give me a specific example of what is not saving and how you are doing it step by step.
Please would you post your URL, superuser id and pswd in the secure tab of your post and i'll have a look for you.
Also, Please post your FTP logon, password and FTP URL in the secure area of your post.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- pdowse
- Hero Rocketeer
- Posts: 292
- Thanks: 31
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Hi MrT,
Ok - so when I try to make any change in the template manager - (specifically in styles) the 'save page settings' just rolls around and when you leave the page I get the dialog box "Do you want to leave this site - changes you've made may not be saved"
I've also installed another template to make sure it wasn't template specific but it's doing the same with both Sienna and Interstellar.
Login details are in the secure section.
Thanks for looking into this
- Good things come to those who wait - but it's only what's left over from those who don't
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- pdowse
- Hero Rocketeer
- Posts: 292
- Thanks: 31
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Hi MrT,
Any ideas on this? - we're really wanting to move ahead with this project but can't develop anything if we can make changes in the template manager. - Good things come to those who wait - but it's only what's left over from those who don't
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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Sorry for the delay in replying. You are getting PHP Startup errors, which in turn cause Gantry 5 Crikey errors. You need to ask your hosting company for assistance as it appears a number of modules are missing from your php installation. (one example shown in screenshot). I would also suggest that they check the security logs sincce it could also be the mod_security rules are overzealous and are blocking the Gantry 5 JSON calls and being denied access to required resource.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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