HTTP ERROR 500 on Particle Defaults
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- Brady McCain
- Sr. Rocketeer
- Posts: 132
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- Web Developer
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I installed the Elixir template and Gantry 5 to work on upgrading an older site. When I go to the Base Outline and click on Particle Defaults, it doesn't load. There is just a short modal at the top of the page with no content. I copied the link and tried to open in a new browser tab and got the HTTP ERROR 500. All other tabs work... Styles, Layout, and Page Settings.
Things I've tried:- Reinstalled the template
- Reinstalled Gantry 5
- Renamed/disabled .htaccess
- Disabled Akeeba's AdminTools
- Disabled JCH Optimize plugin
Server Details (Linux/Windows, Hosting service, etc) Linux/Apache on justhost.com PHP version 7.3.23 Joomla version Joomla! 3.9.22 Stable [ Amani ] Platform (name and version) Joomla Platform 13.1.0 Stable [ Curiosity ] Template/Extension (name and version) Elixir 1.0.4
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- MrT
- Preeminent Rocketeer
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admin login does not work - please check.
Also, look in apache error log and tell me the error message associated with the server500.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Brady McCain
- Sr. Rocketeer
- Posts: 132
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- Web Developer
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My apologies - the account had not been enabled. I've double-checked and the login works now.
I don't see any log files looking at /logs or /public_html/logs and none when I go to Metrics > Errors in cPanel. Going to Metrics > Raw Access in cPanel, I see 3 lines regarding the page in question...
Local IP Address - - [12/Oct/2020:06:38:04 -0600] "GET /administrator/index.php?option=com_gantry5&view=configurations/default/settings&theme=rt_elixir&9571d800296d14e21a2931d7e64f7bd8=1 HTTP/2.0" 200 33117 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36" www.susannelively.com Server IP Address
Local IP Address - - [12/Oct/2020:06:38:05 -0600] "GET /media/system/js/keepalive.js?6e4a9d8feb95c3f9362d5cc08bac1bf2 HTTP/2.0" 200 306 " www.susannelively.com/administrator/inde...e21a2931d7e64f7bd8=1 " "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36" www.susannelively.com Server IP Address
Local IP Address - - [12/Oct/2020:06:38:06 -0600] "GET /administrator/templates/isis/favicon.ico HTTP/2.0" 404 - " www.susannelively.com/administrator/inde...e21a2931d7e64f7bd8=1 " "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.75 Safari/537.36" www.susannelively.com Server IP Address
I cannot seem to find any 500 errors.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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Ok, that's just the access log so that doesn't help.
You're actually getting a 403 forbidden on your favicon.ico file?
Please post your FTP logon, password and FTP URL in the secure area of your post.
Also, I note that you have both Gantry 4 and Gantry 5 installed at the same time and that Gantry 5 is not the default template in template manager - this can lead to issues. Ideally you would have cloned your site to a test area to do testing with Gantry 5.
Have a look in the security log too - often these issues can be caused by your mod_Security rules
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Brady McCain
- Sr. Rocketeer
- Posts: 132
- Thanks: 0
- Web Developer
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I don't understand the whole 403 error on the favicon. It's got 0644 permissions just like all of the other files in that folder.
I do have both Gantry 4 and 5 installed. The old template runs on Gantry 4 and the new one on Gantry 5. I wasn't aware that having both installed could cause issues. I've done it in the past without issues, but understand why there could be. I'll clone the site later today.
I don't think I have access to mod_security with this host. That's in WHM (which I don't have access to), correct?
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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The favicon.ico is definitely being blocked by something and causing the 403 forbidden.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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