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Problem - Gantry not saving changes

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    • wildcat's Avatar
    • wildcat
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    Problem - Gantry not saving changes

    Posted 13 years 11 months ago
    • Hi

      I have just installed Gantry upgrade to version 3.1.13, using Kinetic template and Joomla version 1.5.22.

      The gantry admin is not saving changes. It just remains stuck trying to save, there is no error message, just the spinning save icon.

      I have checked the directory and file permissions, all ok.
      I have reinstalled the latest gantry version, with no error messages.

      Would appreciate any advice as to how to fix this issue

      Many thanks
    • Brisbane Web Design
    #659095
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
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    Re: Problem - Gantry not saving changes

    Posted 13 years 11 months ago
    • hi there,

      if you like send me your link and super admin details via pm to take a closer look.

      thanks, kat :)
    • Kat05 / QA Lead & Support / Germany
    #659246
    • wildcat's Avatar
    • wildcat
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    Re: Problem - Gantry not saving changes

    Posted 13 years 11 months ago
    #659387
    • Kat05's Avatar
    • Kat05
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    Re: Problem - Gantry not saving changes

    Posted 13 years 11 months ago
    • hi again,

      thank you for the details.
      i think this could be related to seo and mod_rewrite, could you disable both settings until this issue is solved?
      also disable the cache in the global configuration, then clean your cache under > tools > clean cache and inside your browser as well.
      then check if that makes the apply/save work in the template parameters.

      kat :)
    • Kat05 / QA Lead & Support / Germany
    #659818
    • wildcat's Avatar
    • wildcat
    • Sr. Rocketeer
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    Re: Problem - Gantry not saving changes

    Posted 13 years 11 months ago
    • Hi Kat

      Thank you for looking into this problem for me. :D

      Can I manually edit the gantry configuration file to make the necessary changes?

      Cheers
      Cathy
    • Brisbane Web Design
    #660420
    • Kat05's Avatar
    • Kat05
    • Preeminent Rocketeer
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    Re: Problem - Gantry not saving changes

    Posted 13 years 11 months ago
    • hi again,

      yes you could access the file directly via ftp:
      ../templates/rt_kinetic_j15/params.ini

      kat :)
    • Kat05 / QA Lead & Support / Germany
    #660482
    • wildcat's Avatar
    • wildcat
    • Sr. Rocketeer
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    Re: Problem - Gantry not saving changes

    Posted 13 years 11 months ago
    #660864

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