SOLVED Error: 500 - String could not be parsed as XML
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- Lourika
- Hero Rocketeer
- Posts: 264
- Thanks: 3
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Good day
Please visit [url removed] to see my error.
Joomla 2.5.6.
The website worked fine until I checked it today and for some reason, when you click on contact us I get this error.
[url removed]
Could you please advise on how I can fix this urgently?
Thanks - Last Edit: 11 years 7 months ago by Lourika.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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1. can you please clear server cache (and browser cache)
2. please check you have the latest versions of everything... joomla, gantry, rt extensions and template (backup before you upgrade anything).
3. if still no good Please would you PM URL, superuser id and pswd and i'll have a look for you.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
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- Thanks: 13484
- Web Designer/Developer
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Ok happy to look for you thanks for login details - but would you mind upgrading joomla to 2.5.14 first please as this is the latest stable version. Then clear server cache again and tell me if it then works or not and I can then look for you.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
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- Thanks: 13484
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Ok, I know exactly what this is because it happened to me on one of my client sites yesterday....
Google in their infinite wisdom have changed their google maps API... you are using the googlemaps plugin (mosmap) v 2.18. This does not work with the new API. You need to upgrade to v3.1 of this plugin.
FOLLOW THE INSTRUCTIONS HERE VERY CAREFULLY http://extensions.joomla.org/extensions/maps-a-weather/maps-a-locations/maps/1147 .
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
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great - just confirm you're ok after so we can mark this thread solved.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Lourika
- Hero Rocketeer
- Posts: 264
- Thanks: 3
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It worked - thanks Mark!
Relieved.
I will have to go check on my other sites also using Google Maps 2.x.
Hope this post can help somebody else as well - nothing like a dud contact us page to mess up your day! :cheesy:
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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You're very welcome.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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