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SOLVED Error 500.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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I have now corrected the owner/group issues but the problem still remains... still looking...
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Antoine Alonzo
- Jr. Rocketeer
- Posts: 34
- Thanks: 0
- Thanks, I'm doing some research too, but I can't find anything.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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I've got our lead DEV looking at this and he is proposing to make some changes to Gantry 5 to avoid this. We think it's something to do with hosting environment but, as we have had two other reports of this now, we want to make a change to Gantry 5 to prevent it happening again. Please can you leave your site as-is for the time being so we can test the new version of Gantry 5 on your site (it will do no harm - we can always just put the official version of Gantry 5 back if it doesn't work out).
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Antoine Alonzo
- Jr. Rocketeer
- Posts: 34
- Thanks: 0
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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Ok so we have applied some patches to Gantry5 and your site is now working
Please don't update Gantry 5 until you see a new version officially released with these fixes in - otherwise you would lose the changes we made that are currently making your site work again.
The "fix" was related to the use of PHP flock() - Apparently this can be disabled by some hosts or linux configurations so we are changing to a different locking mechanism instead.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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Incidentally we are still looking at your site to make sure we patched everything that is needed and also as a testbed for our fixes so please allow us to keep doing this as up to now we've never been able to reproduce the original reported issue consistently.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Antoine Alonzo
- Jr. Rocketeer
- Posts: 34
- Thanks: 0
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Good evening,
thank you for your help and resolution of the problem.
however, I see many changes.
the "cocardes marine" tab now displays a blank page.
When I go to the other tabs, the menus turn blue and my visible background below my slideshow has completely disappeared on the other pages. - Last Edit: 6 years 3 months ago by Antoine Alonzo.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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We haven't changed any of you config - but I too had noticed the white page issue and our lead DEV is looking into that right now....
... so we're still looking into the reminaing issues but we have made good progress so far - bear with us.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Matias Griese
- Sr. Rocketeer
- Posts: 249
- Thanks: 104
- Lead Developer
- Unfortunately it looks like that styles and layout of base outline was corrupted, having empty files in it. Do you have backup with templates/rt_kraken/custom/config/default in it? If you do, just copy it over. Everything else seems to be fine to me.
- Gantry 5, enjoy!
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- Antoine Alonzo
- Jr. Rocketeer
- Posts: 34
- Thanks: 0
- I do not question your commitment and I thank you for the work you have already done. Waiting for good news: D
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