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SOLVED Looking for support
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- Renata Moraes
- Rocketeer
- Posts: 68
- Thanks: 0
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Hello,
As you can see from my background, I'm a very old customer who buys 1 year, 6 month, 3 month subscriptions, etc... depending on my needs at any given time. So, I'm very clear that if I need support I need to buy a subscription and I have no problem with that, but before I do that I would like to know if there is an answer to my question. Just a yes or a no, to effectively buy a subscription and that makes sense to me.
I have an old template of yours, Myriad, and it's currently updated with joomla 3.7.3 but running with PHP 5.6.
Now, I need to move this site to a new server running PHP 7.4.25 and it's giving the following error:
Warning: require_once(/var/www/website/public_html/libraries/joomla/document/html/renderer/head.php): failed to open stream: No such file or directory in /var/ www/website/public_html/templates/rt_myriad/offline.php on line 223
Fatal error: require_once(): Failed opening required '/var/www/website/public_html/libraries/joomla/document/html/renderer/head.php' (include_path='.:/usr /share/php') in /var/www/website/public_html/templates/rt_myriad/offline.php on line 223
I appreciate the kindness of letting me know if there is any proper procedure to make the migration from rockettheme sites and an older php server to a new one php server. If there is, I will be grateful to know if this knowledge is paid, so I know how to proceed.
Thank you very much!
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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You need to update Gantry4, Joomla 3 and Myriad (for Gantry 4) to latest versions to be compatible with PHP 7.x
For that, yes, you will need a subscription to be able to download the latest version of Myriad for Gantry 4.
Regards, Mark. - Last Edit: 3 years 3 months ago by MrT.
- Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Renata Moraes
- Rocketeer
- Posts: 68
- Thanks: 0
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Hello Mark,
First of all, thank you for your kindness in responding.
Just one more question:
I imagine that paying the subscription to download Myriad for Gantry 4 I will find a tutorial that explains how to update a site in operation without losing the contents and customizations already made, right?
Thanks in advance.
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- MrT
- Preeminent Rocketeer
- Posts: 101084
- Thanks: 13484
- Web Designer/Developer
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Provided you have not modified any of our template files then all you need to do is to download the "standalone" version of the "myriad" template for Gantry 4 and install that in extensions manager > install. You will not lose any customisations made in the template settings, modules, articles, or custom CSS file.
As always you should take a backup before updating anything.
Regards, Mark. - Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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- Renata Moraes
- Rocketeer
- Posts: 68
- Thanks: 0
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Hello Mark,
Thank you so much for your valuable support.
I will pass these guidelines to the customer to know that the update/upgrade will be possible to proceed by purchasing the subscription.
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