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It depends what you want support on. You previously had a club joomla club membership which entitles you to down load any of the joomla templates and receive support for the duration of that subscription (now expired). Or, if you only want support on a single template then you can purchase a "lifetime" (of the product) subscription for that template and receive support on that only.
Either way neither of them cost $12 so I don't know what you are referring to there?
Regards, Mark.
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