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SOLVED Gantry 5 Update Error

    • jayjayr's Avatar
    • jayjayr
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    SOLVED Gantry 5 Update Error

    Posted 2 years 2 months ago
    • Hi,
      Trying to update gantry 5 on a site Jv: 3.10.5 and get this error

      Warning
      Error connecting to the server: 404
      Before updating ensure that the update is compatible with your Joomla! installation.
      You are strongly advised to make a backup of your site's files and database before you start updating.

      Error
      Failed to download package. Download it and install manually from updates.gantry.org/download/@version@/jo...ntry5_v@version@.zip .

      The update does not show automaticaly, only when checking Extensions / Manage / Update

      Thanks for any help.

      Jay
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    Re: SOLVED Gantry 5 Update Error

    Posted 2 years 2 months ago
    • Please would you post your URL, superuser id and pswd in the secure tab of your post and I'll have a look for you

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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    Re: SOLVED Gantry 5 Update Error

    Posted 2 years 2 months ago
    • This message contains only secure information that is visible to MrT, moderators and administrators
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    Re: SOLVED Gantry 5 Update Error

    Posted 2 years 2 months ago
    • I just updated without any issue. Are you sure you downloaded the correct package (the one for joomla).

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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    Re: SOLVED Gantry 5 Update Error

    Posted 2 years 2 months ago
    • Thank you Mark.

      But I'm sorry I sent you the wrong site.
      The credentials are in secure tab.
      Sorry.
      Kind regards,
      Jay
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    Re: SOLVED Gantry 5 Update Error

    Posted 2 years 2 months ago
    • Well, again I updated this site to G5.5.15 without any issues.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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    Re: SOLVED Gantry 5 Update Error

    Posted 2 years 2 months ago
    • Thank you Mark.

      I don't understand. The automatic update stop showing some time ago and now I was trying to update from the templates option and always received the error shown before.

      Thank you for your assistance.

      Kind regards,
      Jay
    • Trying to learn something every day

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