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SOLVED Cannot save Layout changes to Gantry theme in Layout tab

    • Vrobb's Avatar
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    SOLVED Cannot save Layout changes to Gantry theme in Layout tab

    Posted 8 years 6 months ago
    • Using Callisto template, Joomla 3.4. In Template Manager, Layout settings will not save. Error message "Forbidden You don't have permission to access sitename/administrator/index.php on this server" appears, and this is only for the Layout tab. PHP on server is 5.4.44, if this has any significance.
    • Last Edit: 8 years 6 months ago by Vrobb.
    • MrT's Avatar
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    Re: SOLVED Cannot save Layout changes to Gantry theme in Layout tab

    Posted 8 years 6 months ago
    • Please would you post your URL, superuser id and pswd in the secure tab of your post and i'll have a look for you.

      Also, Please post your FTP logon, password and FTP URL in the secure area of your post.


      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    • Vrobb's Avatar
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    Re: SOLVED Cannot save Layout changes to Gantry theme in Layout tab

    Posted 8 years 6 months ago
    • This message contains only secure information that is visible to MrT, moderators and administrators
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    Re: SOLVED Cannot save Layout changes to Gantry theme in Layout tab

    Posted 8 years 6 months ago
    • does not seem to be browser related. same problem in FF and Chrome.
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    Re: SOLVED Cannot save Layout changes to Gantry theme in Layout tab

    Posted 8 years 6 months ago
    • It's the ftp details in your global config that is the issue. You should be using the same details as you would if you were to use an ftp client (i.e. not localhost but the ip) but when you do this your will see it doesn't work. I'm not sure why you are using ftp anyway since you are using cgi/fastCGI so there's is no need.

      I set up global configuration as it should be now. You still have the issue though. A couple of us have looked that this and we're inclined to think this is the security setting on your server blocking access (e.g mod_secuirty) - so you should speak to your hosting company and see if they can help out. The 403 is coming from apache so something is blocking access at that level.

      Actually even if you just go to the "system information" page in Joomla you get a 403 - this is your server setup for sure.

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
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    Re: SOLVED Cannot save Layout changes to Gantry theme in Layout tab

    Posted 8 years 6 months ago
    • The host added a mod_security exception rule which fixed this problem.

      Thanks very much for your assistance in identifying the source of the problem.
    • Last Edit: 8 years 6 months ago by Vrobb.

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