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You don't have permission to access /administrator/index.php on this se

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  • You don't have permission to access /administrator/index.php on this se

    Posted 8 years 1 month ago
    • You don't have permission to access administrator/index.php on this server.
      Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

      I've seen that others have talked to their hosting to have this fixed, but the hosting is refusing. I added what the result came back in the secure tab.

      Please Help!
    #1339931
    • MrT's Avatar
    • MrT
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    Re: You don't have permission to access /administrator/index.php on this se

    Posted 8 years 1 month ago
    • 403 forbidden is either cause by your own htaccess file or your hosting mod_security rules - you do need to talk to your hosting company

      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    #1339994

  • Re: You don't have permission to access /administrator/index.php on this se

    Posted 8 years 1 month ago
    • Don't mean to sound rude, but I already said that the hosting is refusing to make any changes.
    #1340044
    • MrT's Avatar
    • MrT
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    Re: You don't have permission to access /administrator/index.php on this se

    Posted 8 years 1 month ago
    • Ok so I guess it's time to get a new hosting company then. There's nothing really I can do if it's mod_security. If it's htaccess then that's in your own hands to correct too.

      Please would you post your URL, superuser id and pswd in the secure tab of your post and I'll have a look a quick look for you. Also, Please post your FTP logon, password and FTP URL in the secure area of your post.


      Regards, Mark.
    • Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information.
    #1340054
    • KenK67's Avatar
    • KenK67
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    Re: You don't have permission to access /administrator/index.php on this se

    Posted 8 years 1 month ago
    • I experienced this same problem. I ended up contacting my host provider and they had to make a mod-security exception on their side.

    • The following users have thanked you: MrT

    #1341755

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