Very unhappy with RT support.
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- blendobass
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
- DirtySnipe, its just cause you got that nice purple tie. I am going to upload myself a pic and see if it helps
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- John Hodgkinson
- Hero Rocketeer
- Posts: 421
- Thanks: 0
- Retired, but build and run websites for organisations of school leaders and others - e.g. http://www.icponline.org, http://www.aspa.asn.au, http://www.appa.asn.au
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I also have never had any problems getting support in these forums.
Or is that just because I'm really old and so people feel sorry for me!!?? :cheesy:
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- Sharon Gaughan
- Sr. Rocketeer
- Posts: 247
- Thanks: 0
- Information Science & Technology
- RT has been first rate. I have had only a few questions ignored but that was because I did not ask the question properly in the first place. It is a learning process. More than little humility can be a good thing.
- Sharon Sinéad Gaughan
Fairfax, VA USA
Apache / MySQL 5.0.95 / PHP 5.3.24 / Joomla! 2.5.20 / Gantry 4.1.20
Custom: rt_hexeris-custom.css and rt_hexeris-custom.less
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- blendobass
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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no, thanks everybody for the letting me know. I thought I kind of got scammed, but I see, you guys are just the next level up and don't like to deal with monkeys like me, ok then, I will try to be a little more wise and humble.
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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blendobass wrote:
no, thanks everybody for the letting me know. I thought I kind of got scammed, but I see, you guys are just the next level up and don't like to deal with monkeys like me, ok then, I will try to be a little more wise and humble.
:arrowu: I love 'monkeys'!
I (we) are always happy to help just check out my profile....
www.rockettheme.com/the-team
But all in all, we are moderators (or team members) not magicians.
x10
Not really a matter of being wise and humble, just helping us help you.
Sharon Gaughan wrote:I have had only a few questions ignored but that was because I did not ask the question properly in the first place. It is a learning process.
Well, Sharon might be 'the next level up' but as we say here (in Japan), 'Even monkeys fall from trees'.
As mentioned before, following 'The Support Bible' will get you the quickest response.
John Hodgkinson wrote:Or is that just because I'm really old and so people feel sorry for me!!?? :cheesy:
And yes, John we look out for the seniors here.
(Not really, just a bit of levity.) - Thanks,
jim
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- blendobass
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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I do think that newbies asking simple questions should have to beg for help for basic things that aren't always so clear or could take hours to find the answer to.
I have looked for over an hour just tonight and for about 1/2 hour everyday for this last week, I just want to know if this is possible as this is what the person wants to happen, so I am now hunting all over the web for new template that would do this very simple thing.
I mostly work in wordpress, I am not a big web designer but I end up having to do it, and with standard wordpress questions it pretty much instant, and some of the other template makers actually answer every one of your questions same day.
Most of the time I ask about 5 questions per template.
I fell so hopeless with this one I would pay to have this basic question for instance, its so hard to get any support for this : www.rockettheme.com/forum/index.php?f=18...07950&rb_v=viewtopic
Anyways... thanks
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- blendobass
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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like look at this poor guy, hoping for a little love, but none
www.rockettheme.com/forum/index.php?f=18...06839&rb_v=viewtopic
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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blendobass wrote:
like look at this poor guy, hoping for a little love, but noneblendobass,
www.rockettheme.com/forum/index.php?f=18...06839&rb_v=viewtopic
What exactly is the purpose of this post?
Honestly, if you review this thread, all of the moderators, members, and even Andy himself have mentioned time and time again the importance of providing links and screen shots.
The OP in the thread you provide a link to says he's developing on local host with a 3rd party component.
www.rockettheme.com/forum/index.php?f=18...06839&rb_v=viewtopic
In which case, he should create a dev site for us to work with:
www.rockettheme.com/forum/index.php?f=15..._v=viewtopic#p320897
Getting support is simple, if either of you don't follow the guidelines, who is to blame?
www.rockettheme.com/forum/index.php?f=2&...hanic&rb_v=viewtopic
You couldn’t walk into your local mechanic’s garage and ask him how to fix your car without looking at it, and even if you had a picture of your car (screenshot), he’d probably still need to see it to fix it.
Same hold true for us, we need to see the site to sort out any problem you are having.
If you want to give it a go yourself, try FireBug:
www.rockettheme.com/blog/coding/ ... ls-firebug - Thanks,
jim
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- blendobass
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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well for instance if I put a link to a site, why not just link to the Mynxx template then ?
It is just basic question about the rockslider on the mynxx template and how you can get it to display products from one category.
here is the link to the mynxx template demo.rockettheme.com/?template=mynxx
the slider is the thing at the top that slides with the arrows.
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I will go copy and paste and help that other guy out and tell him he might have missed somewhere on this site that he should go make a dev site.
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- blendobass
- Jr. Rocketeer
- Posts: 45
- Thanks: 0
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blendobass wrote:
like look at this poor guy, hoping for a little love, but none
index.php?f=186&t=106839&rb_v=viewtopic
blendobass,
"What exactly is the purpose of this post?"
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The purpose was to show you that there is dozens of people asking for hand, what they paid for, and not one person even bothers to help until someone points it out, and then bingo . you have a really simple answer and can help them out now ?
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