Question about support
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- urj2ic8
- Hero Rocketeer
- Posts: 421
- Thanks: 0
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Luu Van Thanh wrote:
Hello,
I wonder, do you support your customers? If yes, why I got no response for my question after serveral days? Is is normal with your service?
Thanks.
The terms and conditions state:RocketTheme wrote:11. Support: RocketTheme offers these templates and designs ‘as is’, with no implied meaning that they will function exactly as you wish or with all 3rd party components and modules. Further, we offer no support via email or otherwise for installation, customization, administration of Mambo/Joomla etc. A private members-only forum is available to Template Club members. RocketTheme does not commit to monitor these forums, but we reserve the right to respond and answer questions. - Billy Zoellers
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- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
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What question are you referring to? A forum thread? A support email?
The majority of forum posts are answered but there are a few that "get through the net". - James Spencer / Developer & Support / Hull, UK
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- Daniel Chapman
- Elite Rocketeer
- Posts: 1258
- Thanks: 0
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Unfortunately we only have two eyes each and about 8-10 hours in the day to troll the forums.
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- stillo
- Jr. Rocketeer
- Posts: 28
- Thanks: 0
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James S! wrote:
What question are you referring to? A forum thread? A support email?I refer support in forum, because rockettheme does not support via email.
The majority of forum posts are answered but there are a few that "get through the net".
@Daniel: I will wait your respond for my question in sporticus forum.
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- James Spencer
- Preeminent Rocketeer
- Posts: 46340
- Thanks: 50
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I just checked in now. I did try and help but I could not find a solution to your problem. I have replied again to your thread with some recommendations.
Sometimes, you just get issues which are beyond our control.
However, you still got a response, even if it was in the form that you may not have wished it - James Spencer / Developer & Support / Hull, UK
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