My Crystalline site just died on me
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- Sushant
- Newbie
- Posts: 9
- Thanks: 0
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Hi
When I access my site www.screwbeingfat.com , I get an error saying 'Database Error: Unable to connect to the database:Could not connect to MySQL'. I checked with my hosting company and they say that the problem is with my Joomla or my rocketheme template. Could anyone please help me on this issue. Thanks in advance.
Sushant
Update
I solved the database connect problem, which was simply a bad password issue, but I still continue to face the problem of some random Joomla page showing up on my homepage when I access the site. - Last Edit: 14 years 3 months ago by Sushant.
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- Sushant
- Newbie
- Posts: 9
- Thanks: 0
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Actually, I hosted a new site yesterday
www.healthhungama.com
with the Hybrid template but made absolutely no changes to my older site
www.screwbeingfat.com
which has been functioning for many months and uses the Crytalline template. I do use the same hosting company for both sites
I dont know what I did wrong, but ever since I hosted the new site with the Hybrid template, the older site has this Joomla interface on the front end when I log in.
I can still get into the backend succesfully at www.screwbeingfat.com/administrator
Please help as I am not much of a tech person honestly.
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
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- Web Designer and Host
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Hi there,
This problem seems less of a template issue and more of a site setup issue.
So are you hosting two domains on the same hosting account?
Did you set the new domain up as an addon domain?
Or did you use your account control panel to just set up another Joomla installation?
If so did you set it up in its own directory?
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- JEM
- Preeminent Rocketeer
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A RL install...
www.healthhungama.com/
Don't know where you site went, but still showing a stock installation of Joomla with Hybrid applied...
www.screwbeingfat.com/ - Thanks,
jim
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- Sushant
- Newbie
- Posts: 9
- Thanks: 0
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David Goode wrote:
Hi there,
This problem seems less of a template issue and more of a site setup issue.
So are you hosting two domains on the same hosting account?
Did you set the new domain up as an addon domain?
Or did you use your account control panel to just set up another Joomla installation?
If so did you set it up in its own directory?
Yes I am hosting two domains on the same hosting account.
I used the account control Panel to upload the Rocketlauncher versions of both sites as separate Joomla installs.
Yes the installs were done in their own separate directory. I have 4 sites hosted on the same domain and all are in separate directories in the public folder that my host provided.
I am also able to log into the back end of www.screwbeingfat.com/administrator and all the site data is fine...its just the front end that is showing some data which is not my home page.
I look forward to your guidance on what to do. Please let me know if I need to PM you the backend username and PW for the site. Thanks
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- Sushant
- Newbie
- Posts: 9
- Thanks: 0
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JEM wrote:
A RL install...
www.healthhungama.com/
Don't know where you site went, but still showing a stock installation of Joomla with Hybrid applied...
www.screwbeingfat.com/
The RL install is fine for www.healthhungama.com since I just installed it a day ago. The problem I continue to face is the one with www.screwbeingfat.com . When I access the domain address, I get some Joomla page which is not my homepage. However, I can access www.screwbeingfat.com/adminstrator and all my data for the website is perfectly fine. Should I PM you the username and PW for the backend.
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
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- Web Designer and Host
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Hi there,
Can you PM me with a temporary Super Admin access please and I will take a look to see what the cause may be.
Thanks
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
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Hi there,
The content in the backend of the site is the demo content from Hybrid. There are a couple of menu item changes but they lead to demo content too.
The configuration.php doesn't display the database name but I suggest you check both sites and make sure that you haven't put the wrong information during setup. Remember that the databases are in a separate folder to all of your site files so you cannot use the same name twice as you will overwrite the existing database.
Use your hosting control panel to check both databases to see if they have same content. Check database and user names and make sure that each site configuration.php has the correct information. It may also be a good idea to make sure that the configuration.php file in each site also has the 'livesite' field completed in case this is a redirect problem.
Hope this helps
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
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- Sushant
- Newbie
- Posts: 9
- Thanks: 0
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I guess the problem is that I may have overwritten my old database when I was setting up the new Joomla install for the new site.
Do I create separate databases for separate sites that I host ? In the control panel of the hosting provider, the database name was the same even if accessed from the separate domain folders. Should the database names have been different and is this something I should take up with the Hosting service.
I am not a technophile, so apologies if these questions seem too basic, but I would really like to get this resolved once and for all. Secondly, If I have overwritten the older database by mistake, would there be any way to recover that data...it would be a pity to lose that data because I have populated the site for over six months now....and Yes, I did not back up the site....stupid me.
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