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New subscription, can't download Entropy

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  • New subscription, can't download Entropy

    Posted 14 years 1 month ago
    • The only reason I joined the Joomla Template Club (about 5 minutes ago) is so that I can use the Entropy template on a website. Whenever I click the download link I get forwarded to a "renewal" page. It appears however that I am able to download other templates, ones that I'm not interested in.

      Please help me get ahold of the Entropy template.

      Dave
    #645476
    • cdavis411's Avatar
    • cdavis411
    • Preeminent Rocketeer
    • Posts: 17787
    • Thanks: 882

    Re: New subscription, can't download Entropy

    Posted 14 years 1 month ago
    • Hello,
      I am sorry for this temporary difficulty. Unfortunately the forum moderators do not have the ability to solve this matter. Please use the contact form here: www.rockettheme.com/contact-us and your issue will be addressed ASAP.

      Thanks and welcome to the club. I look forward to getting to know you in the forum
      :)
    #645491
    • Andy Miller's Avatar
    • Andy Miller
    • Preeminent Rocketeer
    • Posts: 9919
    • Thanks: 96
    • Web Kahuna

    Re: New subscription, can't download Entropy

    Posted 14 years 1 month ago
    • David can you try logging off and back on? This usually fixes any temporary access issues. If that doesn't work I can dig in further for you. Sorry for the inconvenience.
    #645504

  • Re: New subscription, can't download Entropy

    Posted 14 years 1 month ago
    • Thanks for the prompt reply. Sorry to be so angry sounding in my post, it's just a little frustrating. Argh.

      I logged off and back on with no success. I'll use the contact page now.

      Thanks again,
      Dave
    #645516
    • Andy Miller's Avatar
    • Andy Miller
    • Preeminent Rocketeer
    • Posts: 9919
    • Thanks: 96
    • Web Kahuna

    Re: New subscription, can't download Entropy

    Posted 14 years 1 month ago
    • David, please check your gmail. Cheers.
    #645529

  • Re: New subscription, can't download Entropy

    Posted 14 years 1 month ago
    • Thanks Andy,

      I tried logging into the website and downloading the template again in IE9 and failed again. After you told me about your successful attenpt to DL it from my account, I tried it with Firefox and it worked well. It appears your product manager (or however you manage subscriptions) may have a slight problem with IE9.

      Just thought you should know and thanks for your help,
      Dave
    #645534
    • Andy Miller's Avatar
    • Andy Miller
    • Preeminent Rocketeer
    • Posts: 9919
    • Thanks: 96
    • Web Kahuna

    Re: New subscription, can't download Entropy

    Posted 14 years 1 month ago
    • We've just spent 3 hours trying to debug this problem. First we had no problem, then we did, but ONLY in IE9 (worked fine with Chrome, Safari, Firefox, IE7, IE8, etc) and only in the Entropy folder and also clicking "Club" in the folder path. After several retries of various things, I cleaned the browser history of IE9, and it suddenly started working for everything.

      My hunch is that there is some very weird session caching going on IE9 that is causing problems. If you have this issue in the future, clear your browser history and try again. Or better yet, use another browser, I strongly suggest Chrome :)
    #645575

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