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Having trouble resetting account password
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- Darrell
- Newbie
- Posts: 2
- Thanks: 0
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First of all, hello Rocket Theme members!
Today I have gotten myself into a problem with my RT account. I needed to change my account password and went through the steps to do so and every time I have tried I get the same result "Your password reset confirmation failed because the token was invalid.. " I have emailed through the Contact Us link but I have not heard back from anyone.
Does anyone monitoring the forums know how to help me? I urgently need to get this resolved.
Thanks in advance,
Darrell
xmpdarrell
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- JEM
- Preeminent Rocketeer
- Posts: 17917
- Thanks: 4
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Moderators really can't help with this, I suggest you wait for a reply from support...
www.rockettheme.com/contact-us
May take up to 24hrs based on timezones, etc... - Thanks,
jim
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- mischa van den Heuvel
- Newbie
- Posts: 8
- Thanks: 0
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I had the simular issue myself and since it had nothing to do with the missing Username (see other threads) I started to debug it myself.
It turns out that in the file:
components/com_user/models/reset.php on line 126 it says
$row = $db->loadObject();
while on row 129 it says
if (!($row = $db->loadObject()))
This means that the row is filled twice with the result of $db->loadObject() and with some other components like JoomFish in place this gives the mentioned error.
You can remove row 126 and your problem should be fixed.
See also:
joomlacode.org/gf/project/joomla/tracker...racker_item_id=21252
Kind regards
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