ROCKETTHEME IS CLOSING ON JUNE 30, 2025. As a thank-you to our community, enjoy 50% off all themes with the promo code THANKYOU before we shut down.
Read our Farewell Blog Post for more details.
Do you ever really listen to your users?
-
-
- Kerry Panchoo
- Rocketeer
- Posts: 52
- Thanks: 0
-
You guys are back in defensive mode again..
In case you're wondering- those were examples.. you should make a list of ones like that and either address it in the template management interface or good documentation..
you should ask yourself what portion of those 1000 questions are the same? have any of you bothered to catalog them and figure out what they are?
the least you could do take a page out of joomlart's book-- provide solid and comprehensive documentation for every template with steps and screenshots. - Online Video Editing: http://www.sarolta.tv
-
-
-
- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
-
Hi Kerry,
I was trying to be informative, not defensive. :cheesy:
The documentation thing is something that we have been discussing as a possible way to reduce unnecessary questions and delays. We already have most of the information available on the demos and it still gets overlooked. Not sure if a manual in the download would also get ignored?
But we are listening, and providing information if we think it has been overlooked. :cheesy:
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
-
-
-
- MountainTechworks
- Sr. Rocketeer
- Posts: 203
- Thanks: 0
-
Hey for what its worth, Thank You Rockettheme!!!!
So much negativity, sometimes some positive. I was not forced to join this club. I have been here for years and keep renewing my subscription. I have always been able to work with the moderators to find solutions. These are templates, not a place to have everything done for you. I have learned so much from these forums.
I am sure if you do a search for solved threads your questions will be answered.
Henning mentioned 45,000 members, Rocket Theme must be doing something right.
Thanks Again!!!!!
-
-
-
- Travis Coats
- Rocketeer
- Posts: 51
- Thanks: 0
- Military
-
MountainTechworks wrote:
Hey for what its worth, Thank You Rockettheme!!!!
So much negativity, sometimes some positive. I was not forced to join this club. I have been here for years and keep renewing my subscription. I have always been able to work with the moderators to find solutions. These are templates, not a place to have everything done for you. I have learned so much from these forums.
I am sure if you do a search for solved threads your questions will be answered.
Henning mentioned 45,000 members, Rocket Theme must be doing something right.
Thanks Again!!!!!
Your sarcasm misses the point. It's good though, if a cloud nine ride through sarcasm can shut down and de-legitimate someone's post on real concerns, then keep flying! It's not going to shut me down, because I don't think anything I've raised is either negative or ridiculously illegitimate. Solved threads do help, when the issue has been solved/addressed in the first place. Dead end posts also help...to shed light on issues that are being ignored. If I sell you a bike with loose bolts on the wheel, I hope cloud nine can keep you happy when I claim that I have over 45,000 people who were happy with the bikes I sold them! So take your negativity elsewhere, it is isn't worth my time to answer or acknowledge the bandage on your face (your business reputation and appeal). - Travis Coats
Allinnia Creative Group - Transcending Art & Audio
"Music for Cinema & Interactive Media"
"Be the change you want to see in the world" - Mahatma Gandhi
Using Joomla 1.5 (Main Site) AND 1.7 (Client Portal)
-
-
-
- Kerry Panchoo
- Rocketeer
- Posts: 52
- Thanks: 0
-
David Goode wrote:
Hi Kerry,
I was trying to be informative, not defensive. :cheesy:
The documentation thing is something that we have been discussing as a possible way to reduce unnecessary questions and delays. We already have most of the information available on the demos and it still gets overlooked. Not sure if a manual in the download would also get ignored?
But we are listening, and providing information if we think it has been overlooked. :cheesy:
why not put it in a couple locations:
- at the top of the forum for the template-- that is the obvious place anyone asking questions in the forum would look
- the template information page
When someone asks a question, point them to the documentation, then if the question has been answered to the users satisfaction- mark the thread [solved] and lock it with a note saying that the thread has been locked because the question was resolved.. with a link to the solution
if the documentation is not there or in-adequate, update the documentation or create new documentation based on the discussion in the thread, and once the user is satisfied, lock the thread and mark it [solved] with a link to the new documentation about the topic. You'll quickly end up with comprehensive documentation in once place addressing the issues your users face. - Online Video Editing: http://www.sarolta.tv
-
-
-
- Kerry Panchoo
- Rocketeer
- Posts: 52
- Thanks: 0
-
MountainTechworks wrote:
Hey for what its worth, Thank You Rockettheme!!!!
So much negativity, sometimes some positive. I was not forced to join this club. I have been here for years and keep renewing my subscription. I have always been able to work with the moderators to find solutions. These are templates, not a place to have everything done for you. I have learned so much from these forums.
I am sure if you do a search for solved threads your questions will be answered.
Henning mentioned 45,000 members, Rocket Theme must be doing something right.
Thanks Again!!!!!
for every 1 person who gives you bad feedback, there's a 1000 who moves on frustrated, not bothering to tell you what problems they've had.. - Online Video Editing: http://www.sarolta.tv
-
-
-
- David Goode
- Preeminent Rocketeer
- Posts: 17058
- Thanks: 890
- Web Designer and Host
-
Hi Kerry,Kerry Panchoo wrote:
why not put it in a couple locations:We already do those. When we launch a new template the first thing we do is add the information on how to recreate the demo content, as this is one of the most asked questions. A lot of that content is also included on the actual demo itself.
- at the top of the forum for the template-- that is the obvious place anyone asking questions in the forum would look
- the template information page
Kerry Panchoo wrote:When someone asks a question, point them to the documentation, then if the question has been answered to the users satisfaction- mark the thread [solved] and lock it with a note saying that the thread has been locked because the question was resolved.. with a link to the solution.We do this too, although we don't always mark the post as locked. The idea being that if people do a search they should see all posts that match their query and are in 'solved' boards. Chances are they will find their answer. Unfortunately many people do not bother to search first and rely on the title of the post instead of seeing the content
if the documentation is not there or in-adequate, update the documentation or create new documentation based on the discussion in the thread, and once the user is satisfied, lock the thread and mark it [solved] with a link to the new documentation about the topic. You'll quickly end up with comprehensive documentation in once place addressing the issues your users face.
As mods we do see the common issues very frequently so we try to ensure that we create more information to help members as this then frees up our time to deal with other problems.
Thanks for your feedback.
Please search forums before posting. Please make sure your post includes the version of the CMS you are using and a link to the problem. Annotations on screenshots can also be helpful to explain problems/goals. Please use the "secure" tab for confidential information
-
-
-
- Kerry Panchoo
- Rocketeer
- Posts: 52
- Thanks: 0
-
the documentation for your templates is nothing short of terrible.. i've checked it.. I keep saying to you check joomlart on what you should do.. copy them- its the least you can do
answering the same issue in different ways "creating more information" would lead to confusion.. you need solid, consistent ways of doing things.. not conflicting ways
you could create a wiki that the mods can update
again-- you are trying to justify keeping the way you do things
Do you know what the definition of insanity is?..
doing the same thing over and over, day in day out... and expecting different results - Online Video Editing: http://www.sarolta.tv
-
-
-
- Henning
- Preeminent Rocketeer
- Posts: 29363
- Thanks: 955
- Volunteer
-
hmmm I see your point Kerry.
We are of course thinking about how we can improve stuff like documentation.
Of course better documenation would mean less post etc.
Problem is the web is moving so fast.
I don't say that doing it the way we do it now is the best way.
-
-
-
- James McFadden
- Newbie
- Posts: 17
- Thanks: 0
- Hi henning, just a quick question - where is the documentation that you refer to for the guide to changing widths? - PS Kerry has a point - great templates - bad documentation!
-
Time to create page: 0.085 seconds